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About the role
Key responsibilities & impact- Turn insight into impact - Analyse workflows, EPD feedback, and data to discover what our product teams need most and translate it into clear, usable knowledge content.
- Shape the knowledge brain - Build and organise our internal & external knowledge bases, ensuring both humans and AI agents can instantly find accurate answers.
- Train the trainers - Help refine the performance of our AI agents, improving prompt design, retrieval quality, and overall accuracy.
- Collaborate across the stack - Work closely with Product, Engineering, and GTM to make sure new features and learnings are documented and discoverable.
- Build enablement content - Translate complex concepts into short, engaging learning resources that empower teams and customers.
- Measure and improve - Use data, testing, and feedback loops to continuously refine content, knowledge flows, and AI responses.
Requirements
What you’ll need- You have 3-5 years of experience in Engineer, Enablement, or Training
- You hold a Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- You are fluent in English, both spoken and written, with outstanding communication and writing skills - you can explain complex concepts clearly and create documentation that teaches, not just tells
- You have an AI-native mindset - familiarity with prompting, retrieval-augmented generation (RAG), or agent workflows
- You have strong technical writing and documentation skills with an educational approach
- You are comfortable working in Notion or similar CMS/wiki tools
- You have a good understanding of APIs, automation, and system integration concepts
Benefits
Comp & perks- High impact and high velocity environment with the most talented and ambitious people you will ever work with
- A chance to shape the story of a company and a category from the ground up
- Real ownership. You’ll have the freedom and trust to build, test, and take lead
- A product used by the best brands around the world
- Visa and relocation support for you and your family where required
- Hybrid working with an office in the heart of Berlin
- Regular team events, activities and off-sites
- Discounted Urban Sports Club membership
- Competitive salary and equity package
- 27 days of annual paid vacation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocumentationdata analysisprompt designretrieval-augmented generationsystem integrationautomationknowledge managementcontent creationworkflow analysis
Soft Skills
communicationcollaborationproblem-solvingeducational approachadaptabilitycritical thinkingcreativityattention to detailtrainingengagement