PayPal

Senior Manager, Technical Account Management

PayPal

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Arizona • California • United States

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Salary

💰 $145,000 - $215,050 per year

Job Level

Senior

About the role

  • Monitor proactive technical health for Enterprise merchants
  • Identify and suggest solutions to improve customer experience
  • Consult with merchants and internal teams on integration best practices
  • Initiate strong relationships to help merchants succeed
  • Diagnose and identify issues with APIs, code, services, and network latency
  • Advocate on merchants' behalf to improve products, systems, and processes
  • Be the main point of contact for technical issues affecting our Enterprise merchants

Requirements

  • 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Benefits
  • generous paid time off
  • healthcare coverage for you and your family
  • resources to create financial security and support your mental health
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API diagnosiscode troubleshootingnetwork latency analysisintegration best practices
Soft Skills
customer experience improvementrelationship buildingconsultationadvocacy