Team Lead, Operations
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: San Jose • California • Illinois • United States
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Salary
💰 $88,500 - $126,500 per year
Job Level
About the role
- Provide high-level technical support and consulting to developers, merchants, and internal teams, ensuring adherence to best practices.
- Install and configure payment APIs (Application Programming Interface) and commerce products, ensuring seamless integration and optimal functionality.
- Execute test scenarios involving code, software, hardware, devices, and endpoints to verify system performance and reliability.
- Replicate, document, and escalate potential bugs or issues to the Product Development teams for resolution.
- Communicate complex technical issues effectively to merchants and internal departments, ensuring clarity and resolution.
- Identify and troubleshoot irregularities in functionality or unexpected behaviors in PayPal products and services.
- Deliver a best-in-class, white-glove experience to merchants by providing tailored support and proactive solutions.
- Create detailed technical documentation and guides for PayPal merchants to facilitate understanding and use of products.
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Operations Management and Team Leadership: Lead and mentor the deals team, store creation team, and store maintenance team to ensure efficient execution of operations.
- Proven experience working with contract vendors and/or offshore teams, including performance management, communication protocols, and quality assurance.
- Strong knowledge of the digital advertising ecosystem, demand-side platforms (DSPs), supply-side platforms (SSPs), and deal structures.
- Demonstrated ability to manage complex operational workflows with multiple priorities, maintaining consistent performance metrics and operational diligence.
- Proficiency with data analysis and performance dashboards to derive insights and communicate findings to diverse audiences.
- Attention to detail across budget management, inventory tracking, deal structuring, and quality assurance—essential for maintaining accuracy and operational excellence.
- Strong communication and stakeholder management skills, with ability to work effectively across time zones and with distributed teams.
Benefits
- medical, dental, vision, life and disability insurance
- parental and family leave
- 401(k) savings plan
- paid time off
- flexible work environment
- employee shares options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
payment APIssoftware testingtechnical documentationdata analysisperformance metricsquality assurancetroubleshootingsystem performanceintegrationdigital advertising ecosystem
Soft skills
communicationteam leadershipoperations managementattention to detailstakeholder managementmentoringproblem-solvingproactive solutionsclarity in communicationadaptability
Certifications
Bachelor’s degree