Monitor proactive technical health for Enterprise merchants
Identify and suggest solutions to improve customer experience
Consult with merchants and internal teams on integration best practices
Initiate strong relationships to help merchants succeed
Diagnose and identify issues with APIs, code, services, and network latency
Advocate on merchants' behalf to improve products, systems, and processes
Be the main point of contact for technical issues affecting our Enterprise merchants

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
Knowledge of Observability and Monitoring Tools such as Datadog, Splunk
Knowledge of AI tools - Claude AI, Perplexity etc

Benefits

flexible work environment
employee shares options
health and life insurance
more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API diagnosiscode troubleshootingnetwork latency analysisintegration best practicescustomer experience improvementtechnical health monitoringobservability toolsmonitoring tools

Soft Skills

relationship buildingconsultationadvocacyproblem-solving