Senior Specialist, Technical Account Management
PayPal
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Arizona, California, Illinois, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $94,000 - $156,200 per year
Job Level
Senior
Tech Stack
Splunk
About the role
- Monitor proactive technical health for Enterprise merchants
- Identify and suggest solutions to improve customer experience
- Consult with merchants and internal teams on integration best practices
- Initiate strong relationships to help merchants succeed
- Diagnose and identify issues with APIs, code, services, and network latency
- Advocate on merchants' behalf to improve products, systems, and processes
- Be the main point of contact for technical issues affecting our Enterprise merchants
Requirements
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Knowledge of Observability and Monitoring Tools such as Datadog, Splunk
- Knowledge of AI tools - Claude AI, Perplexity etc
Benefits
- flexible work environment
- employee shares options
- health and life insurance
- more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API diagnosiscode troubleshootingnetwork latency analysisintegration best practicescustomer experience improvementtechnical health monitoringobservability toolsmonitoring tools
Soft skills
relationship buildingconsultationadvocacyproblem-solving