Paynovate

Operations

• Act as first-line support for operational requests.
• Resolve standard tickets independently and escalate more complex topics in a structured way.
• Ensure response and resolution timelines are met in line with internal SLAs.
• Support client implementation projects and approved change requests, coordinating timelines, stakeholders, and dependencies with guidance from senior team members.
• Support and facilitate weekly customer project calls, providing clear status updates and agreed next steps.
• Maintain accurate implementation, change, and audit documentation in line with regulatory requirements.

Payment Operations Analyst