PayIt

Business Development Rep

• Process inbound leads, activating marketing-qualified accounts.
• Use Salesforce and Groove to monitor marketing campaign activity and enroll qualified prospects into sales outreach.
• Implement BANT qualification framework for hand-raisers.
• Attend discovery meetings with sales counterparts and document meeting notes in Salesforce.
• Collaborate with sales to define and execute activities for engaging high-value target accounts.
• Conduct focused 1:1 outbounding against top target accounts, orchestrating efforts with demand generation and sales counterparts.
• Design and execute customized sales outreach cadences for account type and buyer persona.
• Support event success through meeting-setting outreach and representation at key trade events.
• Amplify PayIt's messages through your LinkedIn presence, connecting with industry professionals, and reposting content.
• Occasionally support client outreach campaigns and other Sales and Marketing initiatives.

Business Development Representative – Public Sector

Customer Success Manager

• Own the success, retention, and growth of a regionally-focused portfolio of government agency clients
• Deeply understand customers’ goals, business processes, and use cases, and serve as a trusted advisor on digital government, consulting clients on how to leverage current and future PayIt solutions to improve efficiencies and modernise the citizen experience
• Work with clients and our internal PayIt Resident Communications team to develop strategies that increase citizen awareness and drive usage of PayIt-powered digital services
• Hold regular Executive Strategy Sessions that document successes and inform mutually defined partnership roadmaps
• Own the renewal process, and strategically grow client footprint through ongoing identification and management of value-driven expansion opportunities
• Collaborate with PayIt Delivery teams to ensure all service projects are aligned with client strategy, requirements and timelines
• Serve as subject matter expert on the PayIt platform, and enable clients to realize the full value of available features and services
• Monitor customer health indicators and proactively work with internal PayIt teams to mitigate identified risk
• Act as the voice of the customer and champion feedback to internal Product teams

Business Development Representative – Public Sector

Senior Client Success Manager