Client Support Associate
Payabli
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $40,000 - $50,000 per year
About the role
- Be the front line of the Client Support Team
- Answer inbound support inquiries
- Engage with clients via ticketing system
- Ticket Resolution
- Respond to and resolve inbound partner support tickets.
- Respond to and resolve inbound merchant support tickets.
- Triage, document, and escalate tickets to internal teams as necessary.
- Maintain SLAs and track status of all assigned tickets.
- Maintain customer records and changes.
- Contribute to external communication library
- Identify common issues and collaborate with teams for resolution
- Work closely with CSMs to ensure seamless handoffs and shared context
- Work closely with Engineers/Technical Support teams
- Work closely with Onboarding/Risk/Compliance
Requirements
- 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role.
- Problem-solving and written communication skills.
- Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily.
- Experience with ticketing systems (Zendesk, Freshdesk, etc.).
- Exposure to financial software or payment systems is a plus.
Benefits
- Comprehensive health, dental, and vision benefits
- Flexible remote work environment
- Competitive base and growth trajectory within Client Success and/or Payments
- Collaborative, growth-oriented culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ticket resolutioncustomer supporthelp desk supportIT supportproblem-solvingwritten communication
Soft Skills
excellent communicationinterpersonal skillscollaborationeagerness to communicate