payabl.

Technical Support Engineer

payabl.

full-time

Posted on:

Location Type: Hybrid

Location: Limassol • Cyprus

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About the role

  • Provide technical support for payments processing through multiple communication channels.
  • Investigate and resolve complex payment issues, including transaction declines, API errors, and service interruptions.
  • Act as an on-call support contact during assigned shifts, including weekends and incident-based night support.(Optional)
  • Escalate production issues to internal IT teams and external providers, ensuring timely resolution and clear follow-up.
  • Support daily technical requests from both external customers and internal teams.
  • Perform payment and transaction status checks and communicate findings clearly to stakeholders.
  • Create, configure, and maintain merchant accounts and related settings.
  • Test merchant cases, integrations, and payment methods to ensure proper functionality.
  • Provide general technical guidance and information on API services and payment processes.
  • Investigate and clearly explain transaction decline reasons to clients and internal teams.

Requirements

  • Prior experience in customer support, technical support, PSPs, financial services, IT testing, or a similar environment.
  • Strong technical aptitude with above-average computer knowledge.
  • Analytical and troubleshooting skills with a structured problem-solving mindset.
  • Excellent written and verbal communication skills, with the ability to clearly document complex bugs and reproduction steps.
  • Proven ability to multitask effectively and manage multiple requests simultaneously.
  • Comfortable using multiple systems and applications at the same time.
  • Intermediate Excel skills.
  • Experience analyzing log files and technical traces.
  • Familiarity with APIs, payment gateways, or fintech platforms.
  • Development or QA/testing background.
  • Familiarity of payment transaction flows (acquiring/issuing, declines, 3DS, wallets) or the ability to quickly learn them.
  • Previous experience in on-call or shift-based support roles.
Benefits
  • Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
  • Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth.
  • Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
  • Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
  • Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
  • Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
  • Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
  • Speak Like a Local: Join free Greek language classes, twice a week, open to all team members.
  • Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
  • Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIpayment processingtroubleshootingExcellog file analysistechnical supportQA/testingpayment gatewaysmerchant account configurationtransaction flow analysis
Soft skills
analytical skillsproblem-solvingcommunication skillsmultitaskingcustomer supporttechnical aptitudedocumentationstructured mindsetteam collaborationtime management