payabl.

Client Due Diligence Manager

payabl.

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • 🇱🇹 Lithuania

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Job Level

Mid-LevelSenior

About the role

  • Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately.
  • Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis.
  • Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met.
  • Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed.
  • Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies.
  • Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations.
  • Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners.
  • Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance.

Requirements

  • 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments.
  • Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania.
  • Experience handling B2B clients, particularly in banking and acquiring sectors.
  • Ability to explain compliance requirements clearly and manage client relationships.
  • Confident working autonomously and making decisions when needed.
  • Proficiency in screening tools, risk assessment frameworks, and case management systems.
  • Strong analytical skills with the ability to multitask and act quickly.
  • Proactive and results-driven, with a positive approach to overcoming challenges.
  • AML certification (e.g., CAMS or equivalent) will be a huge plus.
Benefits
  • Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
  • Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth.
  • Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
  • Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
  • Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Due Diligence (CDD)risk assessmentsKYC processesAML regulationscompliance frameworksB2B client managementscreening toolsrisk assessment frameworkscase management systemssuspicious activity reports (SARs)
Soft skills
client relationship managementanalytical skillsmultitaskingautonomous decision-makingproactive approachresults-driven mindsetcommunication skillscollaborationproblem-solvingattention to detail
Certifications
AML certificationCAMS