payabl.

Client Due Diligence Manager

payabl.

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • Lithuania

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Customer Due Diligence (CDD): Perform end-to-end CDD, reviewing prospect cases and conducting risk assessments to categorize and monitor customers accurately.
  • Approval & Escalation: Approve low- and medium-risk merchants and escalate high-risk or complex cases to regional MLROs/AMLCOs with detailed analysis.
  • Client Engagement: Serve as the main point of contact during client onboarding, building strong relationships, guiding clients through the process, and ensuring all regulatory requirements are met.
  • Due Diligence & Risk Screening: Identify and verify client information, analyze operations, and gather necessary data to understand their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases when needed.
  • Collaboration & Reporting: Work closely with AMLCOs/MLROs on case analysis, prepare suspicious activity reports (SARs), and update CDD procedures to maintain alignment with company policies.
  • Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in line with KYC regulations.
  • Stakeholder Interaction: Collaborate with various departments (Legal, AML, IT, Product, Risk, Sales) to ensure CDD process alignment and respond to RFIs from banking and third-party partners.
  • Audit Support: Participate in audits and regulatory inspections, providing necessary documentation to demonstrate compliance.

Requirements

  • 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments.
  • Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in the UK, Cyprus or Lithuania.
  • Experience handling B2B clients, particularly in banking and acquiring sectors.
  • Ability to explain compliance requirements clearly and manage client relationships.
  • Confident working autonomously and making decisions when needed.
  • Proficiency in screening tools, risk assessment frameworks, and case management systems.
  • Strong analytical skills with the ability to multitask and act quickly.
  • Proactive and results-driven, with a positive approach to overcoming challenges.
  • AML certification (e.g., CAMS or equivalent) will be a huge plus.
Benefits
  • Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
  • Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth.
  • Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
  • Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
  • Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Due Diligence (CDD)risk assessmentsKYC processesAML regulationscompliance frameworksB2B client managementscreening toolsrisk assessment frameworkscase management systemssuspicious activity reports (SARs)
Soft Skills
client relationship managementanalytical skillsmultitaskingautonomous decision-makingproactive approachresults-driven mindsetcommunication skillscollaborationproblem-solvingattention to detail
Certifications
AML certificationCAMS