Paxton Access Ltd

Customer Support

• First point of contact providing advice and technical support to UK customers.
• Deliver accurate technical product support to UK installers or customers via phone, email, or webchat.
• Handle sales or returns process requests.
• Troubleshoot, diagnose, and resolve installation issues in a timely manner.
• Work closely with other teams within Paxton to trial and test new products or features.
• Be hands on with products and technology from day one.

Technical Customer Service Advisor

Electrical Engineer

• Design and create scalable, secure, and optimised embedded software systems.
• Developing and modifying firmware architectures for technologies like ARM Cortex-A/M, RTOS, SPI, I2C, UART, WIEGAND, and Raspberry Pi.
• Designing, testing, and debugging electronic circuits and PCB layouts using tools like Circuit Studio, Proteus, Multimeters, and Oscilloscopes.
• Collaborating with the Development team to propose solutions, identify risks, and contribute to architectural decisions.
• Communicating technical changes effectively and supporting team members in their deliverables.
• Attending monthly onsite team meetings in Eastbourne to discuss products, improvements and future developments.

Technical Customer Service Advisor

Firmware and Electronics Engineer