Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
Proactive Support: Monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.
Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends.

Requirements

Experience (2-3+ years) in technical support or customer-facing engineering roles
Thrive in startup environments, valuing speed, autonomy, and ability to set direction
Comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients
Deep troubleshooting, documentation, and incident management skills
Familiarity with modern cloud platforms, APIs, and compliance landscape of fintech
Appetite for ownership: proactively contribute ideas, champion best practices, and iterate quickly
Bonus: direct experience in blockchain, crypto, or digital asset platforms.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportcustomer-facing engineeringtroubleshootingdocumentationincident managementcloud platformsAPIsblockchaincryptodigital asset platforms

Soft Skills

collaborationrelationship buildingproactive supportownershipinnovationautonomyspeeddirection setting