PAXAFE

Customer Success Manager

• Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality
• Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders
• Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows
• Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics)
• Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust
• Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives
• Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments
• Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks
• Build repeatable processes and frameworks to scale implementations across a growing customer base
• Support training, documentation, and enablement for both customers and internal teams.