Customer Success Manager

PAXAFE

Customer Success Manager driving successful deployments for PAXAFE’s pharmaceutical logistics platform, managing complex integrations and ensuring operational efficiency across stakeholders.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPIoT

About the role

Key responsibilities & impact

Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality
Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders
Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows
Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics)
Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust
Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives
Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments
Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks
Build repeatable processes and frameworks to scale implementations across a growing customer base
Support training, documentation, and enablement for both customers and internal teams.

Requirements

What you’ll need

6-15 years of experience in Project Management, Customer Success, or Implementation roles within SaaS, pharma, or supply chain environments
Strong project management background — experienced in leading complex, multi-stakeholder implementations with clear structure and execution discipline
Domain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred
Technical fluency — understands APIs, JSON, system integrations, and data flows; comfortable reviewing API documentation and using tools like Postman
Ability to translate between business and technical teams — ensuring alignment across operations, IT, and engineering
Experience working with enterprise customers and regulated environments (GxP, compliance-driven processes) is a strong plus
Highly organized and proactive — able to manage multiple workstreams and drive outcomes in a fast-paced environment
Comfortable working in a startup environment — adaptable, resourceful, and willing to build structure where it doesn’t yet exist.

Benefits

Comp & perks

Competitive salary
Equity
Five weeks PTO
Full healthcare coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementAPI integrationsystem integrationsdata flowsJSONimplementation planningrisk managementmilestone trackingcustomer feedback operationalizationprocess building

Soft Skills

organizational skillsproactiveadaptabilitycommunicationstakeholder managementtrust buildingclaritymomentum drivingcollaborationproblem-solving