Senior Director, Community Ambassadors
Pavilion
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $170,000 per year
Job Level
About the role
- Develop and execute strategies to activate Chapter Heads and Functional Group Leaders as effective ambassadors.
- Create toolkits, playbooks, and best practices that help them drive local engagement.
- Design incentives beyond current compensation to motivate increased member connection.
- Build a community of practice for peer learning across cities and functional groups.
- Manage all operational aspects including budget allocation, compensation calculations (% of membership ARR for Chapter Heads), reimbursements, and event logistics.
- Develop scalable systems that grow with our expanding network.
- Track performance metrics including event attendance, member introductions, channel engagement, and retention impact.
- Partner with ambassadors to create exceptional member experiences.
- Attend select chapter events to connect with members and support ambassadors.
- Train ambassadors on welcoming new members and facilitating meaningful connections.
- Collaborate with marketing and growth teams to leverage ambassadors for member acquisition and referral programs.
Requirements
- 5-8 years managing community, ambassador/advocate programs, or field marketing with success leading distributed networks
- Strong operational skills: budget management, compensation structures, reimbursements, and scalable processes
- Marketing and/or business development acumen with strategic thinking about acquisition, engagement, and retention
- Exceptional interpersonal skills with natural ability to build relationships, inspire action, and represent the organization at events
- Data-driven mindset with ability to track metrics and make decisions based on insights
- Passion for delivering exceptional experiences and understanding what motivates paid community leaders
- Experience with community platforms (especially Slack) and event management tools preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementcompensation structuresreimbursementsscalable processesperformance metrics trackingdata analysis
Soft skills
interpersonal skillsrelationship buildinginspiring actionstrategic thinkingpassion for community engagement