HR Support Specialist
Pave America
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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About the role
- Serve as the primary dispatcher for the Human Resources HelpDesk, ensuring tickets are accurately triaged and assigned to the appropriate agent; resolve non-escalated requests using available resources and approved “canned” responses.
- Serve as a primary support resource for HR-related inquiries within the internal HR team.
- Provide project-based and administrative support to the HR team.
- Support the benefit plan renewal process annually.
- Support benefits administration and open enrollment activities, including data tracking and employee communications.
- Serve as a backup to employee benefit administration.
- Support integration efforts for newly acquired companies.
- Provide support with audits and plan testing, including but not limited to 401(k) audits, 401(k) nondiscrimination testing, and Health and Welfare nondiscrimination testing.
- Provide support with compliance filing for ACA across multiple subsidiaries.
- Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, Benefit Administration Platforms, and other tools.
- Oversee garnishments and medical support orders across multiple subsidiaries.
- Oversee Health & Welfare and 401(k) benefit deductions, including entry, review, and auditing across multiple subsidiaries.
- Administer tax notices, including distribution, payroll provider case creation, and tax rate updates across multiple subsidiaries.
- Respond to Employment Verifications and may be responsible for partnering with local HR POCs to respond to Unemployment claims.
- Coordinate training sessions, meetings, and HR initiatives as needed.
- Partner with Corporate HR team members to improve workflows and standardize processes across subsidiaries.
- Handle sensitive and confidential information with professionalism and discretion.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred.
- Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems.
- Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite.
- Highly organized with strong attention to detail and follow-through.
- Excellent written and verbal communication skills.
- Team-oriented mindset with a positive, “can-do” attitude.
- Ability to manage multiple priorities in a fast-paced, multi-entity environment.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISdata trackingbenefits administration401(k) auditsnondiscrimination testingcompliance filingreport preparationgarnishments managementtax notices administrationemployee communications
Soft Skills
strong attention to detailexcellent written communicationexcellent verbal communicationhighly organizedteam-oriented mindsetpositive attitudeability to manage multiple prioritiesprofessionalismdiscretionproject-based support
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration