Commercial Operations Specialist
Paul Davis Restoration USA
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- Oversee and assist offices with working on commercial jobs and communicating with customers.
- Establish relationships with customers from the initial call to final invoicing.
- Support offices daily with job processing, estimating, and project oversight.
- Receive jobs from national customers and assign to local offices based on requirements.
- Build relationships with national customers.
- Communicate initial job information and reporting to customers based on inspections.
- Assist offices with reports, estimates, and timelines on all jobs.
- Manage the progress of jobs through the management system.
- Review estimates submitted by offices to confirm accuracy and pricing.
Requirements
- Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience.
- A minimum of 10 years of relevant property insurance or restoration industry experience.
- Motivated, confident, and experienced in handling commercial restoration jobs or claims.
- Strong property damage estimating skills and experience.
- Advanced operating knowledge of Xactimate.
- Demonstrated skill in customer service and managing relationships with multiple customers.
- Proficiency in managing a project or claim load.
- Highly detail-oriented and organized.
- Project Management skills.
- Ability to work under pressure to meet deadlines.
- Exceptional analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and make decisions.
- Demonstrated success in driving process improvements.
- Effective interpersonal skills.
Benefits
- 401(k) matching
- Opportunity for advancement
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property damage estimatingproject managementXactimatejob processingestimatingproject oversightreportingtimelines managementclaims handlingprocess improvements
Soft Skills
customer servicerelationship managementdetail-orientedorganizedanalytical skillsproblem-solving skillswritten communicationverbal communicationindependent decision-makinginterpersonal skills
Certifications
Bachelor's Degree