Paul Davis Restoration USA

Customer Support

• Serve as the first on-site contact for customers experiencing property damage.
• Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
• Prepare complete, organized job files for our estimating team.
• Set clear expectations with customers and keep them updated throughout the process.
• Communicate scope details to internal teams and insurance adjusters.
• Ensure all forms, notes, and uploads are completed accurately and on time.

Field Customer Care Specialist