Paul Davis Restoration USA

Project Manager

• Manage multiple reconstruction projects from initial scope through completion.
• Coordinate subcontractors, vendors, and resources to ensure projects stay on schedule and within budget.
• Serve as the primary point of contact for homeowners, insurance adjusters, and key stakeholders.
• Create and manage project schedules, budgets, change orders, and documentation.
• Conduct job site visits to monitor progress, quality, and safety.
• Resolve project challenges quickly while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to deliver an exceptional client experience.

Restoration Project Manager

Customer Support

• Working closely with franchises offering guidance, training, and support on accounting and job costing applications
• Assisting end users and providing training
• Monitoring, supporting, and managing financial help desk calls/tickets
• Resolving all support requests (via email, Teams, Zoom, phone) promptly
• Software Installation, troubleshooting, and problem-solving
• Producing reports from QuickBooks for management or other team members
• Training franchise staff on accounting functions, job costing, and PDR business processes
• Communicating with other team members when issues surface that require corporate involvement

JCA Trainer – Support Specialist

Sales

• This role is an outside sales position that will prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry.
• The Regional Sales Manager (RSM) will develop and implement Direct Partner Programs with insurance carrier residential/ commercial in an assigned territory.
• The RSM role relies on maintaining and enhancing revenues and increasing market share, while helping to provide a superior level of service by working closely with quality assurance and operations to support and ensure that offices are delivering on promises and commitments made.
• Build and secure new accounts, referrals, and existing relationships with key decision makers through leads, cold calling, and sales presentations to maintain/grow the existing account base and expand our market share and revenue percentages
• Expand market share opportunities within a defined list of existing accounts in assigned areas
• Communicate with, train, and motivate network offices to understand and support the Business Development department
• Prospect, qualify, and generate strong leads
• Update CRM records with account details
• Negotiate and complete MSAs (Master Service Agreements) with property insurance carriers
• Develop and deliver sales presentations professionally and effectively by: making regular sales calls to develop relationships and follow up on leads, acting to close deals and finalize agreements, meeting established sales quotas, revenue, and growth goals
• Responsible for developing business relationships with residential/commercial property insurance carriers in assigned areas, and defined as carriers that are a top carrier in a state or region
• Responsible for account management, which includes dispute resolution, problem avoidance, and compliance with service-level agreements
• Work with the PDRI Business Development team to facilitate service opportunities
• Understands the services and products offered by Paul Davis Restoration
• Assists in marketing initiatives and communicates regularly with the SVP of Carrier Business Development
• Analyzes and recommends programs and procedures that are in the best interest of all parties.
• All other duties as assigned

Regional Sales Manager, Districts 5 & 6

Business Development Rep

• Develop and grow commercial accounts within your territory
• Prospect and generate new business through networking, referrals, cold outreach, and relationship development
• Build relationships with property managers, facility managers, insurance agents/adjusters, commercial real estate professionals, and other key referral partners
• Maintain consistent in-person meetings, site visits, and networking activity
• Identify opportunities for emergency restoration and reconstruction services
• Develop and maintain a healthy pipeline of qualified opportunities
• Follow up consistently and move opportunities through the sales process
• Represent Paul Davis professionally in the community and at industry events
• Collaborate with operations teams to ensure excellent customer experience
• Maintain CRM activity, pipeline updates, and reporting
• Meet or exceed monthly and quarterly sales goals

Commercial Business Development Specialist

QA Engineer

• Review insurance claim files in systems such as Xactanalysis to ensure compliance with carrier SLAs and internal standards
• Monitor performance metrics and identify trends or recurring compliance issues
• Follow up with franchise locations on quality and compliance gaps, and escalate issues when necessary
• Manage the QA inbox and internal communications (Teams), ensuring timely and accurate responses
• Support the Quality Assurance team with administrative and coordination tasks
• Assist during catastrophe (CAT) events, helping manage increased claim volumes and operational demands
• Maintain a strong understanding of client SLA requirements and compliance programs
• Additional duties as assigned

QA Claims Administrator

Business Analyst

• Lead development of advanced Power BI dashboards and enterprise reporting
• Define and standardize KPIs across the organization
• Drive insight generation tied to margin, cycle time, and operational performance
• Develop forecasting, segmentation, and predictive models
• Partner with leadership to influence strategic decisions
• Mentor analysts and promote best practices
• Contribute to Fabric / Lakehouse architecture and semantic models

• Manage reconstruction projects from start to finish, ensuring quality, timeline, and budget goals are met
• Serve as the main point of contact for homeowners, insurance adjusters, and subcontractors, providing clear and empathetic communication throughout the project
• Coordinate schedules, resources, and subcontractors to ensure smooth project execution
• Maintain detailed project documentation, including estimates, change orders, and progress updates
• Support and mentor team members, fostering a positive and collaborative work environment
• Ensure compliance with all safety regulations, company policies, and quality standards

Human Resources

• Serve as the primary point of contact for all employee benefit inquiries, including medical, dental, vision, life, disability, and supplemental plans.
• Manage benefit enrollments, changes, and terminations; ensure accuracy in ADP and with carriers.
• Administer all leaves of absence, ensuring compliance with FMLA, ADA, state-specific leave laws, and company policies across all U.S. states.
• Manage all workers’ compensation (WC) claims from initial report through closure, ensuring timely documentation and communication with employees, managers, carriers, and Safety.

Senior Human Resources Generalist

Director

• Responsible for Commercial sales and revenue generation in California.
• Responsible for driving overall national account sales through signed Master Services Agreements (MSAs) for assigned segment, and or geographical territory.
• Build and secure new commercial accounts, referrals, and build relationships with key decision makers through leads, cold calling, and sales presentations, and expand our market share and revenue percentages.
• Responsible for developing business relationships and all commercial opportunities with multi-unit housing, healthcare, senior living, hospitality, retail, commercial brokers/carriers, and government.
• Negotiate and complete Sourcing Events (RFIs, RFPs), MSAs.
• Develop and deliver sales proposals/presentations professionally and effectively by: making regular sales calls to develop relationships and follow up on leads acting to close opportunities and finalize agreements meeting established sales quotas, revenue, and growth goals.
• Responsible for account management, which includes dispute resolution, problem avoidance, and compliance with service level agreements.

Restoration Project Manager

JCA Trainer – Support Specialist

Regional Sales Manager, Districts 5 & 6

Commercial Business Development Specialist

QA Claims Administrator

Business Analyst

Restoration Project Manager

Senior Human Resources Generalist

Director of Commercial