Paul Davis Restoration USA

Manager

• Lead a team of estimators in performance management, SMART goal creation, and team meetings
• Support the team with claim management escalations, performance accountability, and general oversight
• Recruits, onboards, and trains new team members
• Completes monthly meetings with team members for performance coaching and management
• Communicates effectively with direct reports, supervisors, franchisees, insurance carrier partners, and all stakeholders within the organization

Estimating Team Manager

Customer Support

• Serve as the first on-site contact for customers experiencing property damage.
• Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
• Prepare complete, organized job files for our estimating team.
• Set clear expectations with customers and keep them updated throughout the process.
• Communicate scope details to internal teams and insurance adjusters.
• Ensure all forms, notes, and uploads are completed accurately and on time.

Estimating Team Manager

Field Customer Care Specialist