Paul Davis Restoration USA

Coach

• Coach the franchisees and their teams
• Lead and mentor the franchises
• Inspire and obtain results through coaching of the franchisees
• Increase value, equity, and profitability for the region
• Consult and hold franchisees accountable for their goals
• Build relationships with franchisees
• Conflict resolution with franchisees
• Facilitate conferences and trainings for franchisees
• Contribute to network-wide initiatives
• Visit franchisees within your region to review specific issues and goals

Regional Business Coach

• Leverage expertise to grow a role that offers varied and challenging work
• Provide support to franchisees utilizing FAST Remote Estimating Service
• Assist in driving performance to exceed Customer (franchisee) and Carrier expectations
• Provide ongoing FAST process training and support to franchisees
• Assist in creating and updating training materials related to best practices
• Provide onboarding and ongoing coaching support to the FAST Estimating Team
• Coordinate communication between the FAST Team, other PDRI team members, and franchisees
• Provide direct support to the network in writing estimates during spike volumes
• Ensure scoping and documentation practices are driving accurate and profitable estimating

Estimating Coach

Project Manager

• Manage multiple reconstruction projects from initial scope through completion.
• Coordinate subcontractors, vendors, and resources to ensure projects stay on schedule and within budget.
• Serve as the primary point of contact for homeowners, insurance adjusters, and key stakeholders.
• Create and manage project schedules, budgets, change orders, and documentation.
• Conduct job site visits to monitor progress, quality, and safety.
• Resolve project challenges quickly while maintaining a high level of customer satisfaction.
• Collaborate with internal teams to deliver an exceptional client experience.

Restoration Project Manager

Customer Support

• Working closely with franchises offering guidance, training, and support on accounting and job costing applications
• Assisting end users and providing training
• Monitoring, supporting, and managing financial help desk calls/tickets
• Resolving all support requests (via email, Teams, Zoom, phone) promptly
• Software Installation, troubleshooting, and problem-solving
• Producing reports from QuickBooks for management or other team members
• Training franchise staff on accounting functions, job costing, and PDR business processes
• Communicating with other team members when issues surface that require corporate involvement

JCA Trainer – Support Specialist

Sales

• This role is an outside sales position that will prospect and build new account relationships while growing and maintaining the existing account base in the property mitigation and restoration industry.
• The Regional Sales Manager (RSM) will develop and implement Direct Partner Programs with insurance carrier residential/ commercial in an assigned territory.
• The RSM role relies on maintaining and enhancing revenues and increasing market share, while helping to provide a superior level of service by working closely with quality assurance and operations to support and ensure that offices are delivering on promises and commitments made.
• Build and secure new accounts, referrals, and existing relationships with key decision makers through leads, cold calling, and sales presentations to maintain/grow the existing account base and expand our market share and revenue percentages
• Expand market share opportunities within a defined list of existing accounts in assigned areas
• Communicate with, train, and motivate network offices to understand and support the Business Development department
• Prospect, qualify, and generate strong leads
• Update CRM records with account details
• Negotiate and complete MSAs (Master Service Agreements) with property insurance carriers
• Develop and deliver sales presentations professionally and effectively by: making regular sales calls to develop relationships and follow up on leads, acting to close deals and finalize agreements, meeting established sales quotas, revenue, and growth goals
• Responsible for developing business relationships with residential/commercial property insurance carriers in assigned areas, and defined as carriers that are a top carrier in a state or region
• Responsible for account management, which includes dispute resolution, problem avoidance, and compliance with service-level agreements
• Work with the PDRI Business Development team to facilitate service opportunities
• Understands the services and products offered by Paul Davis Restoration
• Assists in marketing initiatives and communicates regularly with the SVP of Carrier Business Development
• Analyzes and recommends programs and procedures that are in the best interest of all parties.
• All other duties as assigned

Regional Sales Manager, Districts 5 & 6

Business Development Rep

• Develop and grow commercial accounts within your territory
• Prospect and generate new business through networking, referrals, cold outreach, and relationship development
• Build relationships with property managers, facility managers, insurance agents/adjusters, commercial real estate professionals, and other key referral partners
• Maintain consistent in-person meetings, site visits, and networking activity
• Identify opportunities for emergency restoration and reconstruction services
• Develop and maintain a healthy pipeline of qualified opportunities
• Follow up consistently and move opportunities through the sales process
• Represent Paul Davis professionally in the community and at industry events
• Collaborate with operations teams to ensure excellent customer experience
• Maintain CRM activity, pipeline updates, and reporting
• Meet or exceed monthly and quarterly sales goals

Regional Business Coach

Estimating Coach

Restoration Project Manager

JCA Trainer – Support Specialist

Regional Sales Manager, Districts 5 & 6

Commercial Business Development Specialist