JCA Trainer – Support Specialist

Paul Davis Restoration USA

Trainer supporting franchises with accounting and job costing applications used by franchisees. Offering guidance, training, and assistance on software products for optimal performance.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Working closely with franchises offering guidance, training, and support on accounting and job costing applications
Assisting end users and providing training
Monitoring, supporting, and managing financial help desk calls/tickets
Resolving all support requests (via email, Teams, Zoom, phone) promptly
Software Installation, troubleshooting, and problem-solving
Producing reports from QuickBooks for management or other team members
Training franchise staff on accounting functions, job costing, and PDR business processes
Communicating with other team members when issues surface that require corporate involvement

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s degree or equivalent experience in accounting, business, or finance
Bookkeeping /accounting knowledge or background
Excel skills, intermediate or higher
Computer use/support knowledge or background
Training and Troubleshooting experience or background.
Accounting or equivalent related work/trainer experience (5+ years)
Previous trainer experience an asset

Benefits

Comp & perks

Medical, Dental, & Vision Benefits
401(k) matching
Opportunity for advancement
Training & development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accountingjob costingQuickBooksExceltroubleshootingreportingsoftware installationfinancial help desk supporttrainingbookkeeping

Soft Skills

communicationproblem-solvingguidancesupportinterpersonal skillsorganizational skillsteam collaborationcustomer servicetraining skillsresponsiveness

Certifications

High School DiplomaGEDBachelor’s degree in accountingBachelor’s degree in businessBachelor’s degree in finance