Paubox

Customer Success Manager

• Identify and implement AI-driven solutions to improve departmental efficiency, automate routine tasks, and enhance the overall customer experience.
• Own retention performance, renewal forecasting discipline, and expansion alignment with Sales
• Establish and drive a durable operating model across post-sale functions, ensuring accountability, predictability, and scalability.
• Provide strategic oversight and leadership for the tech support, implementation, and customer success teams.
• Drive and report on key performance indicators including GDR, churn, and CSAT.
• Partner closely with sales, marketing, operations, and product teams to surface customer feedback on products.
• Foster a culture of continuous improvement and professional growth.

Vice President, Customer Success