Patterson Companies, Inc.

Support Specialist

Patterson Companies, Inc.

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $16 - $20 per hour

About the role

  • Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
  • Utilize all equipment and resources provided to perform the job at the highest proficiency
  • Meet or exceed department performance metrics
  • Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
  • Communicate and escalate issues with customers, peers, and leadership effectively
  • Follow established department processes and procedures
  • Learn new required skillsets aligned with evolving business needs
  • Follow schedule in workforce system(s) utilizing proper time management procedures
  • Comply with Company and department policies and standards; performs other duties as assigned

Requirements

  • High School Diploma or Equivalent
  • 1 year Customer service experience
  • 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting
  • 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
  • Associate's Degree (Preferred)
  • Technical certifications (Preferred)
  • 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting
Benefits
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingMicrosoft Operating SystemsWindowsExcelOutlookWordPowerPointcustomer relationship managementpoint of sale
Soft Skills
communicationtime managementproblem-solvingcustomer serviceteam collaborationadaptabilityescalationworkflow consultationperformance metricscontinued education
Certifications
High School DiplomaAssociate's Degreetechnical certifications