Pattern Bioscience

Financial Planning and Analysis

• Cross-functional collaboration/leadership: frequent partnership with operations, sales, and finance leadership to solve important business problems and lead important business initiatives
• Financial Reporting: creating, improving, and presenting monthly, quarterly, and annual financial reporting packages
• Strategic Finance: complex financial and operations modeling to assist operations leadership in strategic decision-making
• Leadership: Leading and developing other team members

Operations Finance Manager

Customer Support

• Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.
• Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.
• Represent a primary brand partner and provide support for our mutual customers.
• Identify trends and opportunities that need to be addressed throughout the company.
• Respond to consumer-facing questions that help positively impact buyer behavior on Amazon.
• Help customers through their whole journey to resolution.
• Manage customer refunds.
• Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

Customer Support Professional

Performance Marketing

• Execute creator acquisition through mass outreach using internal tools and data-driven strategies
• Manage campaign budgets allocated by Account Managers and support budget allocation across multiple campaigns
• Identify, source, and engage creators for TikTok Shop campaigns using internal creator data platforms
• Coordinate with internal teams to align campaign execution, including Account Managers and Creator Management
• Track and analyze campaign performance, then adjust strategy based on performance insights
• Support large-scale campaign launches and major campaign moments such as product launches and brand days
• Occasionally participate in client or brand meetings to gather requirements and support campaign alignment

Operations Finance Manager

Customer Support Professional

Campaign Manager – TikTok Shop