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Pattern Bioscience

Customer Support Professional

Pattern Bioscience

. Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.

Posted 4/20/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.
  • Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.
  • Represent a primary brand partner and provide support for our mutual customers.
  • Identify trends and opportunities that need to be addressed throughout the company.
  • Respond to consumer-facing questions that help positively impact buyer behavior on Amazon.
  • Help customers through their whole journey to resolution.
  • Manage customer refunds.
  • Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

Requirements

What you’ll need
  • Bachelor’s degree preferred, but not required.
  • 1 year of customer service experience.
  • Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently.
  • Working knowledge of Ecommerce platforms (Shopify, and Zendesk are helpful, but not required).
  • Type 40+ WPM.
  • Computer proficient with MS Office products
  • Strong analytical skills, detail-oriented, self-motivated and proactive.

Benefits

Comp & perks
  • Accrued PTO
  • Paid Holidays
  • Onsite Fitness Center
  • Company Paid Life Insurance
  • Casual Dress Code
  • Competitive Pay
  • Health, Vision, and Dental Insurance
  • 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical skillsorganizational skillstyping 40+ WPMcomputer proficiencyEcommerce platforms
Soft Skills
effective communicationsocial interactiondetail-orientedself-motivatedproactive
Certifications
Bachelor’s degree