Customer Support Professional

Pattern Bioscience

Phone Customer Support Professional at ecommerce company assisting customers through phone calls and chat. Collaborating across systems like Amazon, Zendesk, and Shopify in a hybrid work environment.

Posted 4/20/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.
Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.
Represent a primary brand partner and provide support for our mutual customers.
Identify trends and opportunities that need to be addressed throughout the company.
Respond to consumer-facing questions that help positively impact buyer behavior on Amazon.
Help customers through their whole journey to resolution.
Manage customer refunds.
Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

Requirements

What you’ll need

Bachelor’s degree preferred, but not required.
1 year of customer service experience.
Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently.
Working knowledge of Ecommerce platforms (Shopify, and Zendesk are helpful, but not required).
Type 40+ WPM.
Computer proficient with MS Office products
Strong analytical skills, detail-oriented, self-motivated and proactive.

Benefits

Comp & perks

Accrued PTO
Paid Holidays
Onsite Fitness Center
Company Paid Life Insurance
Casual Dress Code
Competitive Pay
Health, Vision, and Dental Insurance
401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceanalytical skillsorganizational skillstyping 40+ WPMcomputer proficiencyEcommerce platforms

Soft Skills

effective communicationsocial interactiondetail-orientedself-motivatedproactive

Certifications

Bachelor’s degree