Patronus Group

Process Manager Operations – Partner & Payments, German speaking

Patronus Group

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Analyze existing workflows related to requests for cost coverage and reimbursements
  • Identify inefficiencies and sources of error and develop process optimizations
  • Document and standardize processes (e.g., workflows, guidelines)
  • Participate in strategic projects to improve collaboration with care insurance funds
  • Handle operational requests for cost coverage, including review, follow-up and documentation
  • Work closely with B2C Sales, Customer Success and other teams to efficiently resolve customer issues

Requirements

  • At least 2 years of professional experience in process management/operations/back office; ideally with operational case handling or alternatively with an insurance background (e.g., private health or supplementary insurance)
  • Strong process understanding with excellent analytical skills and confident use of Excel / Google Sheets
  • Hands-on, reliable, detail-oriented
  • Proactive, clear communication with internal and external stakeholders in a startup environment
  • Fluent German (C2) and English at B2 level
  • Experience collaborating with statutory long-term care or health insurance funds (desirable)
  • Experience or affinity for automation, AI or no-/low-code tools (desirable)
Benefits
  • Urban Sports Club membership for your fitness
  • Family & Friends coupon for the Patronus watch
  • Up to 30 vacation days (starting with 26 days in the first year and 28 days in the second year)
  • Annual learning & development budget for individual learning and growth
  • Clearly structured career framework for your professional development
  • 360-degree feedback conversations (2x / year) for your professional and personal development
  • Exclusive corporate benefits with great offers
  • Discounts at restaurants near the office
  • Choice of hardware (MacBook or Lenovo)
  • Modern office in vibrant Friedrichshain
  • Job ticket for a stress-free daily commute
  • 2 days per week working from home (home office)
  • Subsidized bike leasing via Mein Dienstrad
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementoperationsanalytical skillsExcelGoogle SheetsautomationAIno-code toolslow-code toolsoperational case handling
Soft Skills
detail-orientedproactive communicationcollaborationproblem-solvingstakeholder managementreliabilitystrategic thinkingcustomer issue resolutionworkflow documentationprocess optimization