Patronus Group

Customer Service Agent, German Speaking

Patronus Group

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • First point of contact for our B2C customers, handling incoming inquiries related to onboarding, contract and technical issues in a structured and solution-oriented manner
  • Ensure consistently high service quality and provide an empathetic, trustworthy customer experience
  • Identify recurring issues, document them, and share relevant insights with internal teams to continuously improve our processes
  • Work closely with other teams (e.g., Operations, Sales, and Product) to resolve customer concerns quickly and sustainably
  • Take ownership of your service KPIs (e.g., response time, resolution rate, customer satisfaction) and ensure they are met

Requirements

  • 2–5 years of experience in customer service or support
  • You remain composed under high volumes of inquiries, set clear priorities, and consistently deliver accurate, high-quality solutions
  • You communicate clearly, reliably, and empathetically — both written and verbal
  • You are solution-oriented and take responsibility for clean, traceable case handling
  • You are open to using AI and automation tools to increase efficiency in daily support work
  • Fluent German at C2 level, both written and spoken
  • English at B2 level
  • Confident working knowledge of tools such as Salesforce and Google Workspace
Benefits
  • Urban Sports Club membership for your fitness
  • Family & Friends coupon for the Patronus watch
  • Up to 30 days of vacation (starting with 26 days in the first year and 28 days in the second year)
  • Annual Learning & Development budget for individual learning and growth
  • Clearly structured career framework for your next career step
  • 360-degree feedback conversations for continuous development
  • Exclusive corporate benefits for your advantage
  • Discounts at restaurants near the office
  • Free choice of hardware (MacBook or Lenovo)
  • Modern office in vibrant Friedrichshain
  • Job ticket for stress-free daily commuting
  • Up to 2 days per week of remote work
  • Get moving. Lease a bike at a discount through Mein Dienstrad
  • Regular company and team events to strengthen our cohesion
  • Team spirit instead of cutthroat mentality — we achieve more together
  • Develop a product that delivers real social value
  • Quarterly company brunches for exchange and networking
  • One volunteering day per year where we do something good together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportcase handlingKPI management
Soft Skills
empathycommunicationsolution-orientedcomposure under pressureprioritizationresponsibility