Patronus Group

Operations Manager – Focus on Cost Reimbursements, Care Insurers

Patronus Group

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Analyze existing processes related to cost approval requests and reimbursements and liaise directly with long-term care insurers
  • Identify inefficiencies, sources of error and improvement opportunities; develop process optimizations, implement them yourself and track their impact in day-to-day operations
  • Structure, document and standardize processes (e.g., workflows, guidelines)
  • Actively contribute to strategic projects, e.g., improving collaboration with care insurers or optimizing our back-office processes
  • Play an active role in scaling and further developing our Partner & Payments Operations
  • Handle cost approval requests operationally, including review, follow-up and documentation
  • Work closely with colleagues from B2C Sales, Customer Success and other teams to resolve individual customer concerns and cross-departmental issues efficiently

Requirements

  • At least 2 years of professional experience in process management/operations/back office; ideally with hands-on casework or alternatively with an insurance background (e.g., private health or supplementary insurance)
  • Strong process understanding: you analyze workflows, recognize patterns and inefficiencies and actively and continuously optimize existing processes
  • Strong analytical skills and confident use of Excel / Google Sheets for data analysis and presentation
  • Hands-on, highly reliable and detail-oriented; you perform routine operational tasks consistently, accurately and independently
  • Proactive, clear and confident communication with internal and external stakeholders and the ability to set clear priorities in a start-up environment
  • Fluent German at C2 level (spoken and written) and English at B2 level
  • Desirable: experience working with statutory long-term care or health insurers (e.g., reimbursements, billing, applications)
  • Experience or affinity for automation, AI or no-/low-code tools (e.g., Zapier, AI-powered workflows) and an interest in making processes more scalable
Benefits
  • Urban Sports Club membership for fitness
  • Family & Friends coupon for the Patronus watch
  • Up to 30 days of paid vacation (starting at 26 days in the first year and 28 days in the second year)
  • Annual Learning & Development budget for personal learning and growth
  • Clearly structured career framework for professional development
  • 360-degree feedback conversations (2x/year) for professional and personal development
  • Exclusive corporate benefits with great offers
  • Discounts at restaurants near the office
  • Free choice of hardware (MacBook or Lenovo)
  • Modern office in vibrant Friedrichshain
  • Job ticket for stress-free daily commuting
  • 2 days per week working from home ("Home Office")
  • Lease a bicycle at a discount via Mein Dienstrad
  • Regular company and team events to strengthen our cohesion
  • Team spirit instead of cutthroat mentality — we achieve more together
  • Build a product that delivers real societal value
  • Quarterly company brunches for sharing and networking
  • One volunteering day per year where we do something good together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process managementoperationsdata analysisworkflow analysisprocess optimizationExcelGoogle Sheetsdocumentationcaseworkbilling
Soft Skills
analytical skillsdetail-orientedproactive communicationclear prioritizationcollaborationproblem-solvingindependencereliabilityefficiencyadaptability