Patronus Group

Operations Manager, Customer Service – German-speaking

Patronus Group

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • You resolve customer inquiries
  • Ensure a first-class customer experience
  • Analyze recurring customer inquiries and feedback
  • Derive actionable recommendations for continuous improvement
  • Work closely with the Operations and Sales teams
  • Implement customer requirements efficiently and sustainably
  • Identify optimization opportunities in customer service
  • Support IT- and AI-driven scaling and automation
  • Own outcomes and KPI development
  • Develop solutions for complex inquiries
  • Contribute to long-term customer satisfaction

Requirements

  • 2–5 years of experience in Customer Success or customer service, ideally in a technology-driven environment
  • Analytical thinking and the ability to identify data-driven optimization opportunities
  • Independent implementation of optimization measures, e.g., using Google Sheets or BI tools
  • Clear and persuasive communication skills
  • Empathetic manner and enthusiasm for our product
  • Structured and solution-oriented working style
  • Interest in, enthusiasm for, and hands-on experience with current AI applications
  • Fluent German at C2 level, both written and spoken
  • English skills at B2 level
Benefits
  • Urban Sports Club membership for your fitness
  • Family & Friends coupon for the Patronus watch
  • Up to 30 vacation days (starting at 26 days in the first year and 28 days in the second year)
  • Annual learning & development budget for individual learning and growth
  • Clear, structured career framework for your next career step
  • 360-degree feedback reviews for continuous development
  • Exclusive corporate benefits with great offers
  • Discounts at restaurants near the office
  • Choice of hardware (MacBook or Lenovo)
  • Modern office in the vibrant Friedrichshain district
  • Job ticket for stress-free daily commuting
  • 2 days per week remote work ("Home Office")
  • Get moving — lease a bicycle at a discount through Mein Dienstrad
  • Regular company and team events to foster cohesion
  • Team spirit instead of cutthroat mentality — together we achieve more
  • Develop a product that delivers real social value
  • Quarterly company brunches for networking and exchange
  • One volunteering day per year where we do something good together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer successanalytical thinkingdata-driven optimizationoptimization measuresAI applicationsKPI developmentsolution development
Soft Skills
clear communicationpersuasive communicationempathyenthusiasmstructured working stylesolution-oriented working style