Customer Care Agent, Dutch Speaking
Patrique Mercier Recruitment
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • Bulgaria
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About the role
- Act as the primary point of contact for Dutch-speaking customers.
- Help customers navigate digital services.
- Address customer inquiries and troubleshoot issues.
- Provide top-tier support to ensure a seamless customer journey.
- Communicate effectively to enhance customer satisfaction and loyalty.
- Collaborate with the team and work independently as needed.
Requirements
- Fluency in Dutch (spoken and written) is crucial. Please ensure your nationality and native language are highlighted in your C.V. and/or Cover Letter.
- Previous experience in customer service, preferably in a digital environment.
- Strong communication and interpersonal skills.
- Problem-solving mindset and a dedication to customer satisfaction.
- Ability to work collaboratively in a team and independently.
- Familiarity with various digital communication tools and platforms is a plus.
- Enthusiasm for technology and digital services.
Benefits
- Private Health Insurance
- Training & Career Development
- Additional Performance Bonuses
- 150 euros towards your flight
- Active account manager regarding relocation
- Indefinite contract
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedigital servicesproblem-solving
Soft Skills
communicationinterpersonal skillscustomer satisfactionteam collaborationindependence