Patriot Software

Retail Onboarding Coordinator I

Patriot Software

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
  • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
  • Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience.
  • Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion
  • Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand.
  • Conduct outreach to customers to ensure the completion of the onboarding and setup process.
  • Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience.
  • Handle sensitive customer information securely and follow the company’s data protection protocols.
  • Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Requirements

  • A high school diploma or equivalent.
  • 1+ years of experience in a Customer Support or Call Center setting.
  • Exceptional customer service skills, including strong verbal and written communication.
  • Self-motivated and able to work independently in a fast-paced environment for approximately 80% of the day, effectively managing tasks without constant supervision.
  • Proficient with technology, with the ability to quickly learn and adapt to new software and tools.
  • Efficiently manage multiple tasks simultaneously, including making and answering customer calls, responding to or sending emails, and handling chats. This role requires the ability to perform these tasks in a timely manner while maintaining a professional and efficient workflow.
  • Must have the ability to handle sensitive customer information securely and adhere to the company’s data protection protocols.
  • Strong attention to detail with the ability to accurately document customer interactions in a timely manner.
  • This role requires sitting or standing for extended periods (8+ hours) while working on a computer.
  • Consistent, Reliable High-Speed Internet Access
  • Dedicated, quiet workspace free from distractions
Benefits
  • Comprehensive suite of benefits that help our team thrive inside and outside of work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcall center experiencecustomer onboardingdocumentationdata protection protocolsmultitaskingproblem resolutioncustomer engagement
Soft Skills
exceptional customer servicestrong verbal communicationstrong written communicationself-motivatedattention to detailindependent workprofessionalismtime management
Certifications
high school diploma or equivalent