Customer Support/Player Operations Performance Analyst
Patrianna
full-time
Posted on:
Location Type: Remote
Location: Bulgaria
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About the role
- Monitor and optimize agent, team lead, manager, and QA performance with actionable insights
- Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops
- Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy
- Design tech solutions for performance tracking and operational dashboards
- Handle partner queries with clear, data-backed updates
- Deliver trend reports spotlighting wins, risks, and growth opportunities
Requirements
- Analytical prowess in performance monitoring and ops data
- Hands-on with Looker, Retool, Zendesk
- Proven forecasting, capacity planning, and optimization experience
- Tech skills to build monitoring tools
- Strong communication for stakeholders and partners
- Data-driven track record in continuous improvement
Benefits
- Remote work with top tools
- Diverse team that drives innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance monitoringforecastingcapacity planningoptimizationdata analysisreport automationtech solution design
Soft Skills
analytical skillsstrong communicationstakeholder management