Patrianna

Analyst

• Brand Performance & Optimization: Evaluate and manage the performance of multiple gaming brands, identifying opportunities to drive growth, improve operational efficiency, and enhance overall business results.
• Data-Driven Insights: Utilize data analytics to uncover trends, challenges, and opportunities, providing actionable recommendations to inform brand and business strategies.
• KPI Monitoring: Design and maintain dashboards and reports using tools like Tableau or Looker to track key performance metrics across the business, ensuring data-driven decision-making.
• Best Practices & Knowledge Sharing: Develop and implement best practices and common procedures for the commercial team, ensuring consistency and fostering a culture of collaboration and shared learning.
• Strategic Collaboration: Partner with marketing, product, and operations teams to align brand strategies with overall company objectives, ensuring a cohesive approach to business goals.
• Stakeholder Engagement: Present insights, strategies, and updates to senior leadership, fostering alignment and driving informed decision-making.
• Advanced Analytics Development: Champion the integration of cutting-edge analytical techniques, including exploring innovative technologies and methodologies, to continually refine and enhance business performance.

Commercial Analyst

QA Engineer

• Own end-to-end validation of event tracking across web and mobile platforms, ensuring data accuracy from API to database to analytics tools
• Test and validate complex distributed systems, including payload structures, schema validation, and data pipeline monitoring using tools like Kibana and Grafana
• Collaborate closely with Data Engineers, Analysts, and Marketing teams to define tracking requirements and ensure seamless integration
• Lead production incident handling, conducting root cause analysis and validating hotfixes with risk-based regression strategies
• Execute comprehensive QA activities throughout the SDLC process, including requirements testing, web/mobile testing, and bug reporting in agile environments
• Monitor and validate marketing attribution and analytics integrations to maintain data quality and completeness

Senior QA Engineer, Data Activation

Human Resources

• As an HR Specialist, you will play a key role in supporting our HR operations and internal communications.
• The role is focused on HR administration, data management, and operational support.
• Maintain and manage specialist profiles in HRIS (HiBob), ensuring data accuracy across contracts, compensation, leaves, and personal details.
• Prepare and support onboarding documentation, including onboarding presentations, checklists, and coordination of required materials.
• Support contract preparation and documentation flow, including coordination of signatures and storage of HR documents.
• Provide full HR documentation support, ensuring all files are properly organized, up to date, and easily accessible.
• Prepare HR reports and analytics, working confidently with Excel to deliver insights on headcount, turnover, leave balances, and other HR metrics.
• Support the administration of HR systems and tools (HRIS, LMS, etc) and assist with improvements and automation.
• Collaborate with Recruitment, Finance and IT Support teams to ensure smooth onboarding and data handover for new hires.
• Support internal HR communications by creating, scheduling, and managing content in Slack, including announcements, greetings, updates, and HR news.
• Assist in planning and coordinating internal events, workshops, trainings, and engagement initiatives.
• Help collect and analyze data for engagement surveys and feedback initiatives, supporting People Partners with insights and summaries.
• Assist in managing corporate gifts and recognition initiatives, coordinating with vendors and internal stakeholders.
• Act as a point of contact for routine HR questions from specialists, escalating complex cases to People Partners when needed.

HR Specialist

Customer Support

• Monitor and optimize agent, team lead, manager, and QA performance with actionable insights
• Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops
• Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy
• Design tech solutions for performance tracking and operational dashboards
• Handle partner queries with clear, data-backed updates
• Deliver trend reports spotlighting wins, risks, and growth opportunities

Customer Support/Player Operations Performance Analyst

Operations

• Fraud Detection & Prevention: Analyze player behavior patterns and transaction data to identify and prevent fraudulent accounts and suspicious activities before they impact our community
• KYC & Compliance: Conduct thorough identity verification procedures, assess risk profiles, and perform Enhanced Due Diligence on high-risk accounts to maintain regulatory standards
• Payment Operations: Manage end-to-end payment processes including transaction verification, invoice processing, reconciliation, and payment decision workflows
• Risk Investigation: Review transaction reports for anomalies, investigate potential money laundering activities, and document findings for regulatory compliance
• Cross-Team Collaboration: Partner with compliance, customer support, and product teams to maintain documentation standards and continuously improve our risk management framework
• Reporting & Documentation: Maintain accurate customer records, track case resolution progress, and escalate operational issues through proper channels

Player Operations Specialist

• Analyze player behavior patterns and transaction data to identify and prevent fraudulent accounts and suspicious activities before they impact our community
• Conduct thorough identity verification procedures, assess risk profiles, and perform Enhanced Due Diligence on high-risk accounts to maintain regulatory standards
• Manage end-to-end payment processes including transaction verification, invoice processing, reconciliation, and payment decision workflows
• Review transaction reports for anomalies, investigate potential money laundering activities, and document findings for regulatory compliance
• Partner with compliance, customer support, and product teams to maintain documentation standards and continuously improve our risk management framework
• Maintain accurate customer records, track case resolution progress, and escalate operational issues through proper channels

• Lead our test automation strategy for gaming products, crafting frameworks that ensure seamless, reliable experiences for millions.
• Own and Build: Create and maintain automation tools and libraries for UI, API, and mobile platforms (Playwright/Selenide, RestAssured/Retrofit, Appium)
• Drive Excellence: Set up CI/CD pipelines with Docker/Kubernetes, lead code reviews, and establish automation standards
• Mentor and Grow: Share knowledge with automation engineers and elevate QA capabilities across teams
• Solve and Innovate: Monitor metrics, troubleshoot issues, and continuously improve testing efficiency

Senior AQA Engineer

Manager

• Own and manage end-to-end software release processes for multiple teams and products
• Collaborate with engineering, QA, DevOps, product, and business stakeholders to align on release scope and timelines
• Anticipate and manage cross-team dependencies, risks, and change impacts
• Ensure deployment readiness, including rollback planning, monitoring setup, and stakeholder communication
• Drive coordination of deployment activities in production environments
• Maintain and optimize CI/CD pipeline strategies in tools like Jenkins, Azure DevOps, or Bitbucket Pipelines

Release Manager

• Drive commercial excellence and business growth through strategic analysis and data-driven insights across Patrianna's gaming portfolio.
• Analyze commercial performance across gaming brands, identifying revenue optimization opportunities and growth levers.
• Develop comprehensive business cases for new market entries, product launches, and strategic initiatives.
• Analyze player behavior, market dynamics, and competitive positioning to create automated reporting frameworks that deliver real-time insights to stakeholders.
• Present commercial insights and strategic recommendations to senior leadership and client stakeholders.

Marketing Analyst

• Analyze campaign performance across channels to spot growth opportunities and boost efficiency through continuous learning and experimentation
• Design and run experiments like Geo-lift tests to prove media spend value, taking ownership of results
• Lead ad-hoc analysis on issues like ROAS shifts or tracking gaps—working independently with full accountability for outcomes
• Build and refine daily/weekly dashboards that deliver meaningful insights, not just data
• Partner with stakeholders in our flat hierarchy: turn their questions into analysis, then insights into strategies that create real-world results

Backend Engineer

• Lead scalable Java solutions for our gaming platform, mentor teams, and drive technical excellence.
• Build testable, scalable code independently—from requirements to production deployment.
• Own services end-to-end, guiding complex features through full lifecycle.
• Partner with backend, frontend, QA, and product teams for seamless delivery.
• Mentor on architecture, best practices, and troubleshooting via logs/metrics/alerts.
• Shape system designs and our tech roadmap.

Lead Java Engineer

DevOps Engineer

• Design, operate, and evolve production-grade Kubernetes clusters with focus on high availability, scaling, networking, and security.
• Lead incident response and troubleshooting across distributed systems, conducting thorough postmortems to drive continuous improvement.
• Build and maintain robust CI/CD and release pipelines using GitHub Actions, Jenkins, and Azure DevOps.
• Manage Infrastructure as Code and environments using Terraform, Terragrunt, and Helm.
• Implement GitOps-based deployments with Argo CD for seamless, automated releases.
• Drive observability and alerting strategies using Prometheus, Grafana, and Loki/ELK to ensure system health.

• Collaborate directly with senior management to develop strategic HR initiatives
• Design and execute comprehensive employee engagement programs and cultural initiatives
• Establish robust HR practices and processes to ensure compliance with global employment laws

Commercial Analyst

Commercial Analyst

Senior QA Engineer, Data Activation

HR Specialist

Customer Support/Player Operations Performance Analyst

Player Operations Specialist

Player Operations Specialist

Senior AQA Engineer

Release Manager

Commercial Analyst

Marketing Analyst

Commercial Analyst

Lead Java Engineer

DevOps Engineer

HR Business Partner