Patrianna

Customer Support

• Be the hero who turns player challenges into success stories.
• You'll be the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported.
• Handle player inquiries across chat, email, and phone with genuine care and efficiency
• Resolve account, purchase, and technical issues while creating positive experiences
• Work with specialized teams to tackle complex cases and drive improvements
• Document feedback and identify trends that help us build better products
• Meet performance goals while maintaining the human touch that makes us special
• Learn new tools and techniques while mentoring teammates

Customer Support Agent

QA Engineer

• QA tasks estimation
• Planning and risk analysis of QA activities
• Requirements and specifications testing with AI-supported validation
• Test cases, suites and checklists design and review leveraging AI capabilities
• Configuration of test suites runs
• Integration and system testing with intelligent edge case detection
• Bug reporting and test results analysis
• Creation and maintenance of QA artefacts and documentation supported by AI tools
• Handling production incidents, monitoring and troubleshooting with intelligent log analysis
• QA mentoring and training
• Researching in QA tools/technology, including AI-driven solutions
• Automation scope definition, automation tests running and results analysing

Senior QA Engineer

Business Intelligence Developer

• Analyze gaming economy health and player behavior to identify revenue optimization opportunities
• Partner with CRM teams to design, track, and analyze campaigns, building player segmentation models to maximize lifetime value
• Develop advanced Tableau and Looker dashboards plus automated reports for real-time player lifecycle visibility
• Translate data science models into actionable monetization solutions for leadership
• Validate features via A/B testing and statistical analysis to champion a testing culture
• Forecast impacts of gamification features on engagement and spend, then measure results

CRM BI Analyst

Data Analyst

• Conduct deep-dive KPI investigations (churn, LTV, retention), recommending smarter budget allocation via SQL and advanced analytics
• Lead and mentor 3-5 Brand Analysts, developing them from reporters into strategic P&L owners
• Maintain holistic oversight of Acquisition, CRM, and Fraud/Risk ecosystem impacts
• Bridge Business and Data Science teams, guiding ML features for churn/LTV/propensity models
• Standardize analytical best practices for consistent, high-level strategic output
• Act as brand health gatekeeper, ensuring balanced growth across all KPIs

CRM Analytics Manager

Product Designer

• Own the design of player experience surfaces that directly impact conversion, using AI as your creative engine to ship thoughtful, high-performing designs faster than ever.
• Lead AI-powered design workflows - Use cutting-edge AI tools (Figma AI, Midjourney, v0) to generate concepts, explore variations, and build interactive prototypes in hours, not days.
• Design monetisation surfaces that convert - Own purchase flows, offer mechanics, onboarding, and loyalty features where great design directly translates to revenue.
• Create CRM-connected experiences - Design dynamic UI that supports personalised offers and targeted promotions, balancing commercial goals with player trust.
• Build rapid prototypes - Use Figma, Framer, and AI-generated code to validate concepts quickly and get feedback from players before engineering investment.
• Deliver production-ready specs - Create detailed, developer-ready designs with motion, micro-interactions, and multiple states that reduce back-and-forth.
• Collaborate across functions - Work closely with Product Leads and CRM teams to ensure design actively shapes offer strategy, not just delivers it.

Senior Product Designer

• Drive deep-dive investigations into KPI shifts, going beyond surface-level reporting to uncover root causes and hidden trends
• Lead and mentor a team of Brand Analysts, developing them from data reporters into strategic co-owners of their respective brands
• Maintain 360-degree oversight of the entire business ecosystem, monitoring how acquisition, CRM, and fraud initiatives impact each other
• Bridge business and data science teams, translating complex commercial needs into technical requirements for ML models
• Create innovative segmentation strategies that enhance predictive model accuracy for churn, LTV, and propensity modeling
• Act as the final gatekeeper for brand health, ensuring growth in one area doesn't compromise performance elsewhere

Commercial Analytics Manager

• Lead and develop a frontline customer support team
• Conduct regular 1-on-1s and manage performance optimization
• Monitor queues and manage SLA breaches
• Track and analyze key metrics including AHT, CSAT, FCR
• Review, validate, and audit individual performance metrics
• Create comprehensive reports on trends and risks
• Maintain oversight of legal queues

Customer Support Team Lead

Middle QA Engineer

• Manage game events and coordinate maintenance schedules for games and promotions
• Configure games remotely and verify results to ensure seamless player experiences
• Communicate with business stakeholders and third-party providers to implement product changes
• Diagnose crashes, validate data, and report bugs with precision and clarity
• Adapt games and promotions to meet evolving business requirements
• Escalate complex technical issues to engineering teams when needed

Junior QA Engineer – Operational Specialist

Technical Program Manager

• Partner with Product, Engineering, and Business leadership to oversee delivery of multiple complex projects and programs
• Develop end-to-end delivery plans, track progress against milestones, and manage resources, risks, and dependencies across teams
• Facilitate priority alignment discussions and coordinate dependencies across multiple workstreams
• Provide structured reporting and updates to stakeholders, managing communication with partner teams and executives
• Drive process improvements and coach delivery teams on project methodologies and best practices
• Lead implementation of delivery process enhancements and governance frameworks

Security Operations

• Monitor and investigate security alerts using SIEM platforms (preferably Sumo Logic), performing threat analysis and incident triage across endpoints, networks, and cloud environments
• Operate and tune endpoint detection solutions like CrowdStrike, while supporting Zero Trust Network Access and cloud security solutions including Cloudflare
• Execute full incident response activities from containment through post-incident analysis, continuously improving our response procedures and playbooks
• Fine-tune alerts, correlation rules, and detection logic to reduce false positives and enhance our signal-to-noise ratio
• Develop and maintain SIEM dashboards, detection use cases, and operational reporting while creating comprehensive SOC documentation
• Support security audits and compliance activities, working closely with IAM teams to ensure strong access management and data protection controls

Senior SOC Analyst

• Brand Performance & Optimization: Evaluate and manage the performance of multiple gaming brands, identifying opportunities to drive growth, improve operational efficiency, and enhance overall business results.
• Data-Driven Insights: Utilize data analytics to uncover trends, challenges, and opportunities, providing actionable recommendations to inform brand and business strategies.
• KPI Monitoring: Design and maintain dashboards and reports using tools like Tableau or Looker to track key performance metrics across the business, ensuring data-driven decision-making.
• Best Practices & Knowledge Sharing: Develop and implement best practices and common procedures for the commercial team, ensuring consistency and fostering a culture of collaboration and shared learning.
• Strategic Collaboration: Partner with marketing, product, and operations teams to align brand strategies with overall company objectives, ensuring a cohesive approach to business goals.
• Stakeholder Engagement: Present insights, strategies, and updates to senior leadership, fostering alignment and driving informed decision-making.
• Advanced Analytics Development: Champion the integration of cutting-edge analytical techniques, including exploring innovative technologies and methodologies, to continually refine and enhance business performance.

• Perform regression, smoke, and sanity testing across web and mobile applications
• Take part in functional testing of cross-team global changes
• Create detailed bug reports and communicate with third-party vendors to resolve issues
• Monitor system alerts and validate fixes, ensuring seamless platform performance
• Run automation tests and analyze results to maintain our commitment to high-quality code
• Conduct cross-browser mobile web testing using industry-standard tools and methodologies

Junior QA Engineer

General Counsel

• Lead legal work across corporate, commercial, IP and regulatory matters, drafting high-value agreements and managing organizational legal risk
• Partner with external counsel and provide legal support for product development, including intellectual property guidance
• Ensure corporate governance standards and collaborate with compliance teams on regulatory matters requiring legal input
• Research legal and compliance issues, review marketing campaigns for regulatory compliance, and stay current on industry legal trends
• Develop legal policies, template documentation, and drive process efficiencies while mentoring junior team members
• Handle legal correspondence, maintain contract records, and deliver internal training to support business-wide legal awareness

Customer Support Agent

Senior QA Engineer

CRM BI Analyst

CRM Analytics Manager

Senior Product Designer

Commercial Analytics Manager

Customer Support Team Lead

Middle QA Engineer

Junior QA Engineer – Operational Specialist

Technical Program Manager

Senior SOC Analyst

Data Analyst

Data Analyst

Junior QA Engineer

Legal Counsel