Patrianna

Player Operations Specialist

Patrianna

full-time

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Analyze player behavior patterns and transaction data to identify and prevent fraudulent accounts and suspicious activities before they impact our community
  • Conduct thorough identity verification procedures, assess risk profiles, and perform Enhanced Due Diligence on high-risk accounts to maintain regulatory standards
  • Manage end-to-end payment processes including transaction verification, invoice processing, reconciliation, and payment decision workflows
  • Review transaction reports for anomalies, investigate potential money laundering activities, and document findings for regulatory compliance
  • Partner with compliance, customer support, and product teams to maintain documentation standards and continuously improve our risk management framework
  • Maintain accurate customer records, track case resolution progress, and escalate operational issues through proper channels

Requirements

  • 2+ years in KYC, Payments, or Risk Specialist roles within financial services, fintech, or gaming industries
  • Bachelor's degree in finance, Business, Criminal Justice, or equivalent professional experience
  • Hands-on experience with USA and/or European gaming regulations and compliance frameworks
Benefits
  • Fully remote work environment with flexible scheduling and international team collaboration opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCpayment processestransaction verificationinvoice processingreconciliationEnhanced Due Diligencerisk assessmentfraud detectionmoney laundering investigationregulatory compliance
Soft Skills
analytical skillsattention to detailproblem-solvingcommunicationcollaborationdocumentationcase managementescalationcustomer serviceorganizational skills