PatientPoint

Director, Product Operations

PatientPoint

full-time

Posted on:

Location Type: Hybrid

Location: Cincinnati • Ohio • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $154,000 - $219,000 per year

Job Level

Lead

About the role

  • Define, operationalize, and hold teams accountable to product operating standards across planning, discovery, delivery, and measurement.
  • Lead change initiatives that challenge existing behaviors, drive adoption of product-led thinking, and require sustained follow-through at all levels of the organization.
  • Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.
  • Mature existing, and activate new, cross-functional teams within the product-led model.
  • Design and scale efficient product development workflows and artifacts, streamlining handoffs, ceremonies, and release cycles.
  • Own and drive the portfolio-level product planning and execution cadence, ensuring executive visibility, clear tradeoffs, and follow-through on commitments.
  • Optimize coordination of product releases and go-to-market strategies across departments, with program manager peers.
  • Facilitate product portfolio working group cadence to maintain alignment across product teams and key internal partners and velocity on product plans and launches.
  • Partner with Data team and product managers to build real-time dashboards that track product performance across engagement, adoption, retention, and business impact.

Requirements

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field
  • 5+ years of experience in Product Operations, Product Strategy, Product Management, or Program Management within tech or SaaS environments.
  • Proven track record in driving change management, operational improvement, and scalable process implementation with a focus on outcomes in a product-led organization.
  • Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.
  • Passion for continuous improvement, process optimization, and enhancing operational efficiencies with a focus on business outcomes.
  • Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.
  • Strong collaboration skills, with proven examples activating key partners via influence, and comfort engaging cross-functional teams across product, go-to-market, and technical functions.
  • Proficiency with Atlassian tools (Jira, Confluence).
Benefits
  • competitive compensation
  • flexible time off to recharge
  • hybrid work options
  • mental and emotional wellness resources
  • a 401K plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product OperationsProduct StrategyProduct ManagementProgram ManagementChange ManagementOperational ImprovementProcess ImplementationProduct Development Lifecycle (PDLC)A/B TestingExperimentation Frameworks
Soft Skills
CollaborationInfluenceCross-functional Team EngagementContinuous ImprovementProcess OptimizationOperational EfficiencyCommunicationLeadershipAccountabilityCultural Shift