PatientPoint

Sales

• Shape and grow oncology vertical by cultivating client relationships
• Identify new business in pharmaceutical and genetic testing sectors
• Rapidly create, validate, and scale revenue for new to market brands
• Engage agencies of record and position PatientPoint as an essential partner
• Foster ongoing client relationships to maintain renewal growth rate

VP, Client Sales

Program Manager

• Support a Program Manager in one of our ongoing initiatives (e.g., product council preparation, initiative intake, or dependency mapping).
• Work with the TPgM team to build tools such as trackers, dashboards, and playbooks that improve execution and visibility.
• Contribute to the organization of knowledge repositories (Confluence, Slack, Jira) to make program documentation more accessible.
• At times interface with Product, Engineering, and Data leaders to collect updates, dependencies, or risks.
• Work autonomously on small work packages that support portfolio coordination and governance.
• Attend internal program syncs and cross-functional team meetings to observe program orchestration in action.
• Support preparation of governance materials (e.g., initiative summaries, scorecards, leadership decks).

Tech Program Management Intern

Salesforce Analyst

• Partner with business stakeholders to elicit, analyze, and document requirements for Salesforce enhancements and process improvements.
• Lead discovery sessions focused on Field Service Lightning, technician operations, customer support, and service workflows.
• Translate business needs into user stories, functional requirements, and acceptance criteria.
• Identify opportunities to improve efficiency across case management, work orders, scheduling, and asset/service lifecycle processes.
• Support and enhance Salesforce Field Service Lightning, including work orders, service appointments, and scheduling.
• Act as a first-line support and helpdesk resource for Salesforce users.

Salesforce Business Analyst

Full-stack Engineer

• Collaborate with cross-functional teams to design and implement new features that enhance our Content Platform capabilities.
• Develop, test, and deploy scalable services using modern frameworks and cloud technologies.
• Leverage AI developer assistant tools such as Claude Code, Cursor, and GitHub Copilot in the day-to-day development pipeline.
• Learn and apply best practices in software engineering, including code reviews, CI/CD, and performance optimization.
• Troubleshoot, debug, and improve existing components for reliability and performance
• Contribute to architectural discussions and explore emerging technologies that can elevate product performance and developer experience.
• Engage with test automation, performance testing, and CI/CD deployments.

Software Engineer Intern

Account Manager

• Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
• Daily inbound/outbound customer interaction by phone/email.
• Role will be a hybrid of remote work from home and in the Tampa office.
• Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
• Set and maintain realistic and attainable customer expectations.
• Ensure that service level standards are maintained and adhered to, based on the type of service/activity.
• Support internal platforms and customer relationship management tools for the best customer outcome.
• Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction.
• Maintain expert knowledge of PatientPoint products and services.

Onboarding Specialist

• Schedule, organize, and manage logistics for training sessions (live and virtual)
• Maintain the training calendar and assist with LMS enrollments and content organization
• Prepare and distribute learning materials, presentation decks, and session documentation
• Monitor participation, send reminders, and follow up on training completions
• Assist with delivery and coordination of new hire onboarding sessions
• Help welcome and support new hires during onboarding activities
• Track onboarding progress and report challenges or support needs
• Maintain an organized library of job aids, SOPs, and training materials
• Track training attendance and completion data
• Support department-wide training projects and administrative tasks as needed

Risk

• Evolve and manage PatientPoint’s data governance program, ensuring alignment with enterprise priorities and regulatory standards.
• Lead the development and implementation of data governance policies, standards, and stewardship models.
• Provide mentorship and direction to team members and contributors, fostering growth and consistency across data domains.
• Partner with technology and business leaders to integrate governance into data lifecycle management, analytics, and reporting processes.
• Champion data stewardship and advocate for data quality and accountability across the organization.
• Lead the design and implementation of enterprise-wide data governance frameworks, policies, and processes.
• Develop and execute data strategies that align with PatientPoint’s business goals, regulatory requirements, and industry best practices.
• Help define and shape the data governance function at PatientPoint, influencing strategy, tooling, processes, and team structure.
• Ensure the creation and update of data governance documents.
• Implement and track adoption of data governance across critical data for the organization.
• Partner with PatientPoint teams to establish data ownership, stewardship, and accountability models across their departments.
• Design and lead hands-on workshops, stakeholder interviews, and presentations to guide decision-making.
• Monitor and report on the adoption and impact of data governance practices, including quality metrics, compliance audits, and remediation tracking.
• Ensure sensitive data is classified appropriately and governed according to regulatory and organizational standards, including implementation of access controls, encryption, and anonymization where needed.
• Identify opportunities for process improvement, automation, and optimization of data governance workflows to enhance efficiency and effectiveness.

Senior Manager, Data Governance

Customer Support

• Respond promptly to customer inquiries via phone, email, or chat.
• Handle and resolve customer complaints and concerns in a professional and efficient manner.
• Provide accurate information about products, services, and product opportunities.
• Investigate and resolve customer issues promptly and accurately.
• Collaborate with other departments to escalate and solve complex problems.
• Ability to recognize and identify opportunities to grow an account.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain accurate and detailed records of customer interactions.

Customer Experience Coordinator Intern

Operations

• Assist in developing and updating quality management documentation
• Assist with project communications by preparing presentations and stakeholder updates
• Assist in creating training materials for quality processes and project management
• Contribute to continuous improvement efforts through fresh perspectives and innovative ideas
• Gain exposure to various business units and understand their quality and project management needs
• Support compliance activities by maintaining compliance tracking systems and implementation of remediation activities / change management
• Participate in project reviews and post-mortems, documenting key insights and recommendations

Process Improvement Intern

• Design, build, and maintain robust backend systems and APIs deployed in AWS across multiple technical domains
• Develop scalable, high-performance solutions that follow modern software design principles and meet business requirements
• Contribute to architectural discussions and drive implementation of clean, reusable solutions across services
• Ensure the stability, performance, and scalability of core platform services and APIs
• Participate actively in Agile ceremonies such as planning, retrospectives, and story grooming
• Conduct thorough code reviews, share technical feedback, and contribute to continuous code quality improvements
• Collaborate cross-functionally with Product, DevOps, and Security to support high-quality software delivery
• Use AI based development tools to build high quality, high performance AdTech products.

Software Engineer

• Design, build, and maintain robust backend systems and APIs deployed in AWS across multiple technical domains
• Develop scalable, high-performance solutions that follow modern software design principles and meet business requirements
• Contribute to architectural discussions and drive implementation of clean, reusable solutions across services
• Ensure the stability, performance, and scalability of core platform services and APIs
• Participate actively in Agile ceremonies such as planning, retrospectives, and story grooming
• Conduct thorough code reviews, share technical feedback, and contribute to continuous code quality improvements
• Collaborate cross-functionally with Product, DevOps, and Security to support high-quality software delivery
• Mentor peers and junior engineers through thoughtful collaboration and knowledge sharing.
• Use AI-based development tools to build high-quality, high-performance AdTech products.

Senior Software Engineer

• Define and execute an engineering vision and strategy
• Lead and inspire a multi-disciplinary engineering organization
• Drive consistent, predictable delivery of high-quality software
• Guide architectural evolution toward modular, scalable platforms
• Oversee engineering for PatientPoint’s nationwide device footprint

VP, Engineering

Product Manager

• Own the roadmap, and backlog for one or more data solutions (e.g., data platforms, dashboards, machine learning pipelines, etc.).
• Manage and prioritize intake of data requests.
• Translate high-level goals and business needs into functional requirements, user stories, and project briefs.
• Serve as the voice of the customer for internal data consumers (analysts, marketing, operations, etc.).
• Create and optimize process diagrams for scalable workflows and data quality measures.

Data Product Manager

Engineer

• Architect, design, develop, and maintain complex software systems and APIs hosted in AWS cloud and spanning multiple technology domains.
• Identify cross-cutting concerns within and across service boundaries and implement reusable solutions.
• Consistently apply software design principles to implement business functionality.
• Establish technical design and develop solutions, applications and APIs.
• Ensure stability, performance and scalability of the PatientPoint platform and APIs.
• Lead and manage team activities, planning, retrospective and standup meetings in the SCRUM environment.
• Facilitate and lead story breakups and grooming. Drive feature level architecture/design sessions.
• Increase the level of teams’ technical ability and drive measurable improvement of unit test coverage and overall quality of code.
• Improve accuracy of estimates, development schedules, and lower project risk.
• Perform detailed PR reviews on deliverables. Provide technical guidance to the team members.
• Mentor junior individual contributors and provide oversight of others’ work.

Senior Staff Software Engineer

Data Analyst

• Analyze large and complex datasets to identify trends, patterns, and insights that drive business decisions
• Communicate findings effectively to stakeholders primarily using Looker to ensure information is automated and not created manually
• Work closely with business leaders to understand objectives and provide actionable recommendations based on data analysis
• Evolve from creating descriptive reports that monitor metrics and outcomes to utilizing data proactively to uncover opportunities for improvement across the organization
• Design and implement data models, ensuring data integrity, accuracy, and consistency across multiple sources
• Utilize advanced statistical techniques and leverage machine learning models to solve business challenges
• Collaborate with IT, engineering, product, and business stakeholders to optimize data collection and pipeline processes
• Mentor and guide junior analysts, fostering a data-driven culture within the organization
• Stay updated with industry trends, emerging technologies, and best practices in data analytics and business intelligence
• Quickly familiarize yourself with new datasets and efficiently provide valuable insights