PatientPoint

Account Manager

PatientPoint

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • United States

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About the role

  • Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
  • Daily inbound/outbound customer interaction by phone/email.
  • Role will be a hybrid of remote work from home and in the Tampa office.
  • Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
  • Set and maintain realistic and attainable customer expectations.
  • Ensure that service level standards are maintained and adhered to, based on the type of service/activity.
  • Support internal platforms and customer relationship management tools for the best customer outcome.
  • Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction.
  • Maintain expert knowledge of PatientPoint products and services.

Requirements

  • Associate degree or combination of education and experience
  • At least 2 years’ experience working in a customer service role
  • Proven track record of successfully resolving customer issues and increasing customer satisfaction
  • Functional experience with Microsoft Word, Excel and Outlook
  • Excellent phone and email presence and etiquette.
Benefits
  • Competitive compensation
  • Flexible time off to recharge
  • Hybrid work options
  • Mental and emotional wellness resources
  • 401K plan
  • More.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer relationship management
Soft Skills
relationship buildingcommunicationproblem solvingcustomer satisfactioncoordinationproduct knowledge
Certifications
Associate degree