Customer Experience Coordinator Intern
PatientPoint
internship
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Respond promptly to customer inquiries via phone, email, or chat.
- Handle and resolve customer complaints and concerns in a professional and efficient manner.
- Provide accurate information about products, services, and product opportunities.
- Investigate and resolve customer issues promptly and accurately.
- Collaborate with other departments to escalate and solve complex problems.
- Ability to recognize and identify opportunities to grow an account.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain accurate and detailed records of customer interactions.
Requirements
- Associate degree or combination of education and experience
- Proven experience in a customer service and/or sales related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle stressful situations with composure.
- Familiarity with customer relationship management (CRM) systems.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
communication skillsinterpersonal skillsproblem-solving abilitiescritical-thinking abilitiesability to handle stressful situationscustomer service skillsprofessionalismefficiencycollaborationcustomer satisfaction
Certifications
Associate degree