pathway solutions

Customer Support, Onboarding, Demo Calls – Financial Sector

pathway solutions

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

Cloud

About the role

  • You provide daily support via email and Zoom, communicating with e‑commerce business owners and accountants from tax firms.
  • Actively listen and understand customer needs during demo calls (2–4 per day).
  • Present, sell, and implement our cloud integration solutions, with a focus on the DATEV integration, via online video appointments.
  • Work closely with internal teams to ensure customer satisfaction and to continuously improve our offerings.

Requirements

  • Highly self-motivated and results-oriented (familiarity with SMART goals).
  • Proven experience in customer support, ideally in a software or e‑commerce environment.
  • Interest in the digitization of the accounting industry.
  • Independent, structured, and process-oriented working style.
  • Open to feedback, comfortable with digital work and a remote-first approach.
  • Fluent in German and English.
Benefits
  • Flexibility: Remote-first and family-friendly working hours — you decide when you work.
  • Development: Coaching budget, mentoring, and a diverse team.
  • Vacation: 30 days of annual leave to rest and recharge.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
self-motivatedresults-orientedactive listeningcustomer supportstructured working styleprocess-orientedopen to feedbackcomfortable with digital workremote-first approach