Salary
💰 $14 - $22 per hour
About the role
- Analyzes customer and high-volume transactional activity to identify & detect unusual activity.
- Escalates any unusual activity detected to be analyzed and investigated.
- Maintains service levels with workload in accordance to policies, procedures and compliance standards.
- Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
- Maintains standards of Production, Quality and Leadership results for workstreams assigned.
- Other duties as assigned.
Requirements
- High School Diploma or equivalent
- Typically requires less than one year of related experience.
- Attention to detail
- The ability to manage daily workload
- Strong written and verbal communication skills
- Self Sufficient and well organized with support
- health insurance
- 401(k) retirement benefits
- life insurance
- disability benefits
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
attention to detailability to manage daily workloadstrong written communication skillsstrong verbal communication skillsself-sufficientwell organized
Certifications
High School Diploma or equivalent