Analyst

• Provide high-quality ticket and queue management support to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
• Investigate escalated policy reviews across GoFundMe’s platforms, ensuring escalations are resolved thoroughly and efficiently while managing time sensitive inquiries from our global partners.
• Actively support crisis response, set up crisis monitoring protocols and proactively assist affected customers and stakeholders as needed.
• Proactively identify gaps or ambiguities in existing policy, while staying current on evolving policy, political, and cultural contexts to inform decision-making.
• Mentor Analyst I peers by providing coaching, feedback, and guidance during policy or escalation reviews.
• Lead QA of casework, sharing insights and helping identify training opportunities.
• Serve as a go-to resource for Go-To-Market and Communications teams on sensitive or high-profile fundraisers.
• Contribute to Trust & Safety’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy.

Trust & Safety Analyst II

Technical Patent Analyst, Prior Art, Patentability, Competitive Intelligence

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Treasury Analyst

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