Senior IT Interface Analyst
US Anesthesia Partners
JavaSQL
Trust & Safety Analyst II
GoFundMe.org
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $99,500 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Provide high-quality ticket and queue management support to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
- Investigate escalated policy reviews across GoFundMe’s platforms, ensuring escalations are resolved thoroughly and efficiently while managing time sensitive inquiries from our global partners.
- Actively support crisis response, set up crisis monitoring protocols and proactively assist affected customers and stakeholders as needed.
- Proactively identify gaps or ambiguities in existing policy, while staying current on evolving policy, political, and cultural contexts to inform decision-making.
- Mentor Analyst I peers by providing coaching, feedback, and guidance during policy or escalation reviews.
- Lead QA of casework, sharing insights and helping identify training opportunities.
- Serve as a go-to resource for Go-To-Market and Communications teams on sensitive or high-profile fundraisers.
- Contribute to Trust & Safety’s long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy.
Requirements
- Bachelor’s degree or equivalent experience preferred.
- 5+ years of experience in Trust & Safety, risk, fraud prevention, operations, or a related field within a technology-driven environment.
- Strong expertise in trust and safety practices, online content integrity, compliance requirements, and policy application.
- Demonstrated ability to manage complex investigations, escalations, and high-risk cases independently.
- Proven success leading projects or driving process improvements in an operations-focused team.
- Experience mentoring peers, providing feedback, or supporting onboarding and training of new team members.
- Strong collaboration skills, with the ability to influence and contribute to solutions across regional and functional boundaries.
- Advanced analytical skills with the ability to interpret data, monitor trends, and generate actionable insights that support data-driven decision-making and team strategy.
Benefits
- Competitive pay along with comprehensive healthcare coverage.
- Financial support for hybrid work and family planning.
- Generous parental leave.
- Flexible time-off.
- Robust mental health and wellness resources.
- Access learning opportunities, development programs, and recognition initiatives to support your career progression.
- Volunteer programs and Gives Back initiatives to support causes you care about.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
trust and safety practicesrisk managementfraud preventionpolicy applicationdata analysisinvestigation managementescalation managementprocess improvementcasework quality assurancetrend identification
Soft skills
mentoringcoachingcollaborationinfluencingcommunicationproblem-solvingtime managementfeedback provisiondecision-makingcustomer support
Certifications
Bachelor’s degree
