Pathward

Senior Processor Operations Specialist

Pathward

full-time

Posted on:

Location Type: Remote

Location: Arizona • Kentucky • United States

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Salary

💰 $72,000 - $120,000 per year

Job Level

Senior

About the role

  • Serves as a liaison between Pathward and Processors for daily communications.
  • Leads processor integrations and solution implementation to support Pathward products.
  • Provides frontline support and issue remediation for external system applications.
  • Issues and tracks performance to resolution.
  • Oversees exception handling ensuring resolution of rejected records.
  • Manages data quality alerts and investigates to identify root cause.
  • Creates and implements data quality alerts to mitigate risks and support good quality of data.
  • Queries and analyzes data to troubleshoot issues and identify scope.
  • Presents and communicates findings from data analysis and recommends corrective action as needed.
  • Creates and implements solutions to grow and develop oversight controls.
  • Defines requirements on Engineering efforts and validates results in production.
  • Proposes and implements solutions for complex data issues both independently and in collaboration with peers.
  • Drives solution set across development teams to adhere to industry and regulatory changes.
  • Leads the implementation of data reconciliation, monitoring, and control processes.
  • Establishes controls for SLA oversight in accordance with contractual agreements.
  • Leads problem management and resolution, escalation of issues as necessary.
  • Supports Engineering efforts as subject matter expert of third-party processor.
  • Configures processor defined values according to business definitions to normalize data in Pathward processing environment.
  • Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team.
  • Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status, and overall processor performance.
  • Develops strong working relationships with processors and internal business partners for optimal support and operation of Pathward products.
  • Mentors and supports teammates in data quality and problem management efforts.
  • Conducts periodic engagements with processors preparing agendas and documents outcomes.
  • Supports business projects as subject matter expert.
  • Conducts periodic reviews, information gathering and reports performance in support of Third-Party Reviews.
  • Leads periodic reviews of departmental procedures and implementation of process improvement.
  • Other duties as assigned.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Typically, 5+ years with bachelor's or equivalent.
  • Attention to Detail
  • Conceptual Thinking
  • Conflict Resolution
  • Data Gathering
  • Decision Making
  • Negotiating
  • Planning and Organizing
  • Problem Solving
  • Project Management
Benefits
  • health insurance
  • 401(k) retirement benefits
  • life insurance
  • disability benefits
  • paid time off
  • annual performance-based incentive opportunity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisdata quality managementdata reconciliationissue remediationperformance trackingroot cause analysissolution implementationprocessor integrationSLA oversightprocess improvement
Soft Skills
attention to detailconceptual thinkingconflict resolutiondata gatheringdecision makingnegotiatingplanning and organizingproblem solvingproject managementcommunication
Certifications
Bachelor's degree