Pathpoint

Business Operations

• Take end-to-end ownership of Pathpoint's communications and AI tooling domain
• Own lifecycle and campaign messaging, the shared email operations layer, telephony and conversation intelligence, and production AI agents
• Manage Customer.io segmentation, Liquid templating, lifecycle and transactional campaigns, and supporting data pipelines
• Administer Front for email routing, triage, and automation
• Administer Dialpad, generate insights, and improve use of call data
• Extend and operate AI email agents, ship AI help center chat, and develop new agent workflows
• Establish evaluation approaches, guardrails, and staged releases for customer-facing communications
• Independently administer Salesforce objects, flows, and reports
• Use SQL for warehouse analysis, campaign targeting, and measuring outcomes
• Build and maintain n8n workflows integrating Salesforce, communications platforms, and LLM APIs
• Work with APIs, webhooks, data syncs, and unfamiliar systems
• Proactively identify problems, own outcomes, and bring teams along through operational changes

Business Operations Manager