Business Operations Manager

Pathpoint

Business Operations Manager owning communications platforms and production AI agents. Improving customer messaging and automations for Pathpoint’s E&S insurance operations serving 25,000+ agencies.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing communications and AI tooling, with a strong focus on lifecycle messaging, campaign management, and system integrations. Proficient in SQL and Salesforce administration, with a proven ability to build and optimize workflows using tools like n8n and Customer.io.

Highest-signal resume keywords

AI Workflow DevelopmentSalesforce AdministrationSQL ProficiencyCustomer.io ExpertiseWorkflow Automation with n8n

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI ToolingSQLSalesforce AdministrationCustomer.ioN8nWorkflow AutomationCampaign ManagementData IntegrationEmail OperationsTelephony Management

Soft Skills

Strong Communication JudgmentOwner's DispositionProblem IdentificationOperational Change Management

Tools & Technologies

Customer.ioSalesforceN8nDialpadLiquid TemplatingAPIsWebhooksZapier

Industry Keywords

Marketing OperationsRevenue OperationsBusiness OperationsFintech OperationsInsurance Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Take end-to-end ownership of Pathpoint's communications and AI tooling domain
Own lifecycle and campaign messaging, the shared email operations layer, telephony and conversation intelligence, and production AI agents
Manage Customer.io segmentation, Liquid templating, lifecycle and transactional campaigns, and supporting data pipelines
Administer Front for email routing, triage, and automation
Administer Dialpad, generate insights, and improve use of call data
Extend and operate AI email agents, ship AI help center chat, and develop new agent workflows
Establish evaluation approaches, guardrails, and staged releases for customer-facing communications
Independently administer Salesforce objects, flows, and reports
Use SQL for warehouse analysis, campaign targeting, and measuring outcomes
Build and maintain n8n workflows integrating Salesforce, communications platforms, and LLM APIs
Work with APIs, webhooks, data syncs, and unfamiliar systems
Proactively identify problems, own outcomes, and bring teams along through operational changes

Requirements

What you’ll need

3-6 years in marketing operations, revenue operations, business operations, or a similar systems-heavy role
Hands-on experience building with AI in production, including shipping LLM-powered workflows or agents used by real users
Experience with prompt regressions, evaluation, and failure modes
Deep platform skill in at least one communications system (Customer.io, Braze, Iterable, or similar), including templating logic and data integration
Working SQL
Demonstrated comfort administering Salesforce or an equivalent CRM at the object and automation level
Strong communication judgment
Owner's disposition, including debugging work and fixing root causes
n8n, Zapier, or similar workflow-automation depth
Insurance or fintech operations exposure
Experience being the sole or founding owner of a system surface
Experience building system integrations
Prior roles in Sales Operations, Marketing Operations, or Revenue Operations
Eligible to work in the U.S. without requiring visa sponsorship now or in the future

Benefits

Comp & perks

Insurance coverage fit for an insurance company – with some plans at no cost to you
Competitive compensation, equity, and total rewards
401(k) with an annual company match
20-days of PTO (increased to 25-days after 2-years)
Professional development opportunities
Remote-first working environment with investments in in-person collaboration
Annual $500 home office stipend
Monthly $75 internet stipend
Generous paid parental leave
An early stage insurance company offering unique opportunities for growth