Pathlock

Implementation Specialist

• Assist in the implementation and configuration of Pathlock solutions for new clients.
• Collaborate with clients to gather requirements and ensure successful onboarding.
• Provide training and support to end users to maximize adoption and efficiency.
• Troubleshoot and resolve technical issues during the implementation process.
• Document client interactions, configurations, and troubleshooting steps.
• Work cross-functionally with Product, Engineering, and Support teams to enhance the customer experience.
• Maintain knowledge of product updates and best practices to continually improve implementation strategies.

Junior Implementation Specialist

Sales Development Rep

• Reach out to leads and prospective accounts, establishing strong relationships and setting the stage for impactful meetings and opportunities for our sales team.
• Partner with sales and marketing to convert qualified leads into high-value discovery calls with Account Executives, ensuring our pipeline remains robust and productive.
• Monitor and surpass meeting and pipeline targets, demonstrating your ability to drive significant sales outcomes.
• Accurately track and report on sales metrics including LinkedIn engagement, calls, and emails, while using market feedback to fuel ideas for new features or products.
• Engage with customers and prospects to understand their business challenges and position Pathlock Solutions and Services as the solution, supported by compelling ROI and business case development.
• Participate in high-impact marketing events, contribute to content and collateral development, and engage in user group activities to drive brand visibility and lead generation.
• Leverage CRM tools to document activities, forecast opportunities accurately, and ensure comprehensive communication of prospect information.

Sales Development Representative

Engineer

• Lead and mentor a team of 4 endpoint engineers, providing technical guidance and career development
• Oversee maintenance, patching, and compliance for 600+ Windows and macOS endpoints using NinjaOne
• Drive automation initiatives to reduce manual processes and minimize end-user contact time
• Ensure endpoints meet compliance requirements
• Develop and implement endpoint security policies and procedures
• Manage vendor relationships with endpoint management and security solution providers
• Respond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvement
• Create and maintain documentation for endpoint standards and processes
• Collaborate with security and IT teams to implement endpoint protection strategies
• Monitor endpoint health metrics and implement improvements to enhance reliability
• Coordinate patch management cycles and ensure timely deployment across all devices
• Lead incident response efforts for endpoint-related security events

Pathlock

Junior Implementation Specialist

Sales Development Representative

Manager, Endpoint Engineer

Manager, Endpoint Engineering