Patch My PC

Customer Engineer

Patch My PC

full-time

Posted on:

Location Type: Remote

Location: Alabama • Alaska • United States

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Salary

💰 $95,000 - $115,000 per year

About the role

  • Deliver product demonstrations, onboarding sessions, and environment reviews for customers.
  • Manage customer issues end‑to‑end, including complex cases and escalations.
  • Troubleshoot and resolve advanced issues across Patch My PC products and supported platforms.
  • Perform root cause analysis and contribute to improvements in documentation or troubleshooting workflows.
  • Provide guidance on product usage, platform best practices, and enterprise configurations.
  • Collaborate with Engineering, Product, Support, and other teams on customer-impacting needs.
  • Contribute to team knowledge-sharing, mentoring, and readiness activities.
  • Create and maintain technical content such as KBs, documentation, and blogs.
  • Participate in webinars, training sessions, or community events as needed.
  • Stay current with platform updates and industry changes and share relevant insights with the team.

Requirements

  • 5+ years of experience working with either Microsoft Configuration Manager or Intune
  • 5+ years of experience in technical, customer‑facing roles
  • Strong troubleshooting and diagnostic skills across Patch My PC products and supported platforms
  • Proficiency with Intune, Configuration Manager, WSUS, and related enterprise management tools
  • Ability to perform detailed root cause analysis
  • Ability to explain complex technical concepts to varied audiences
  • Be comfortable presenting/leading customer-facing calls.
  • Ability to manage complex customer issues and escalations independently
  • Strong written and verbal communication skills
  • Ability to contribute to documentation, knowledge sharing, and internal tool improvements
  • Capacity to learn new tools, technologies, and product areas quickly
  • Solid understanding of enterprise configuration and recommended platform approaches
Benefits
  • **401k Match:** Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
  • **Medical, Dental, and Vision Coverage:** Patch My PC covers 99% of premiums for both team members and dependents.
  • **Other Benefits:**
  • FSA/HSA.
  • Fertility benefits.
  • Parental leave.
  • Paid-time off (PTO).
  • Volunteer leave.
  • Charitable donation matching.
  • Tuition reimbursement.
  • Gym membership reimbursement.
  • Internet stipend.
  • Pet insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingroot cause analysistechnical documentationenterprise configurationMicrosoft Configuration ManagerIntuneWSUSPatch My PC productsdiagnostic skillscustomer-facing roles
Soft skills
communication skillsmentoringknowledge sharingpresentation skillsproblem-solvingcollaborationindependent managementcapacity to learncustomer serviceteamwork