Customer Account Manager
Passport
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL
- Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates
- Become an expert on the Passport product, while keeping up with industry trends and news. Educating customers on product features, best practices, and new offerings to maximize their success.
- Develop and execute strategies to expand existing customer relationships and drive referrals. Proactively engage with customers to ensure satisfaction, identify growth opportunities, and resolve any concerns.
Requirements
- The ability to connect easily with customers, with strong verbal and written communication skills
- Approximately 2-5 years of account management, business development, customer success, sales, or consulting experience
- A strong record in dealing with ambiguity, and comfortable working in high pressure environments and in uncertainty, you have the ability to stay organized and focused on the details
- Empathy and the ability to take initiative on doing the right thing for the customer
- Drive to understand clients' business goals, anticipate future needs and identify solutions
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Resourceful - you might not have all the answers, but you know how to find them
- Experience working with warehouses, eCommerce, or logistics a plus, but not necessary
- Bachelor's degree or equivalent experience
Benefits
- Competitive cash and equity packages
- Healthcare, dental, and vision
- 401K
- Monthly fitness stipend
- Monthly phone/internet stipend
- 100% remote work environment
- Company issued laptop
- Unlimited PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationaccount managementbusiness developmentcustomer successsalesconsultingorganizational skillsempathyresourcefulness
Certifications
Bachelor's degree