Passport

Director of Marketing Services

Passport

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Work closely with our Vice President of Customer Success on enterprise-level account opportunities for partnership and growth.
  • Own customer growth and satisfaction KPIs for international client marketing impact
  • Develop and refine international marketing and ecommerce strategy playbooks
  • Act as a senior strategic advisor, guiding clients on cross-border strategy and marketing effectiveness
  • Partner with Product, Marketing, and Revenue Operations to shape roadmap priorities based on international customer needs.
  • Partner with Sales on strategic renewals, expansions, and pitch strategy for international clients.
  • Serve as a go-to resource for our customers international marketing needs
  • Travel to client sites to build relationships with key customer stakeholders
  • Collaborate with product and engineering to develop product enhancements and data stories to support our customers
  • Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them
  • Become an expert on the Passport product, while keeping up with industry trends and news

Requirements

  • 8+ years experience in Customer Success, Consulting, Ecommerce, or DTC Marketing; 3+ years leading managers or senior employees
  • Direct experience and proven results driving DTC marketing
  • Demonstrated success working with enterprise or high-growth SaaS/ecommerce companies
  • Experience guiding performance strategy across global markets (e.g., EU, UK, APAC, LATAM)
  • Proven track record of driving customer ROI, adoption, and revenue outcomes
  • Strong analytical skills—confident interpreting margin analysis, pricing models, shipping economics, and conversion metrics
  • Comfortable with a growth-based compensation package
  • Significant customer interaction and strong interest in building relationships
  • Creative problem solving skills that you want to apply in an ever-evolving environment
  • Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
  • Self-motivating team player who can work cross-functionally and multi-task
  • Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
  • Bachelor’s degree or equivalent experience
  • Located in the United States
Benefits
  • Competitive cash and equity packages
  • Healthcare, dental, and vision
  • 401K
  • Monthly fitness stipend
  • Monthly phone/internet stipend
  • 100% remote work environment
  • Company issued laptop
  • Flexible PTO
  • Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
  • Annual GTM team gathering (Vegas this year!) in cities around North America and all-company offsites in Mexico
  • Learning & Development Fund for upskilling or products to improve your day-to-day work life
  • One time remote work set-up stipend to make your at-home office dazzle
  • Teammates around the world in 8 different time zones!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
DTC marketingcustomer ROIadoption metricsrevenue outcomesmargin analysispricing modelsshipping economicsconversion metricsinternational marketing strategyecommerce strategy
Soft Skills
analytical skillscreative problem solvingrelationship buildingcommunication skillsself-motivatingteam playercross-functional collaborationmulti-taskingstrategic advisingcustomer engagement
Certifications
Bachelor’s degree