Passion.io

Creator Success Manager – Business & Monetisation

Passion.io

full-time

Posted on:

Location Type: Remote

Location: Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Guiding a creator through refining their offer and pricing
  • Reviewing funnel strategy before a launch
  • Spotting early churn signals in your portfolio
  • Documenting progress and revenue milestones
  • Jumping on a momentum call where you challenge thinking (with care and clarity)
  • Ensuring creators are leveraging new product features
  • Running structured business review sessions
  • Executing and refining lifecycle playbooks
  • Monitoring NRR, engagement signals, and health scores
  • Identifying upsell opportunities naturally through strategy
  • Sharing creator feedback with Product & Marketing
  • Collaborating cross-functionally on retention OKRs

Requirements

  • 2+ years in CSM, onboarding, or revenue-focused client roles
  • You’ve advised customers on business or monetisation strategy
  • You understand the creator economy (not just conceptually - practically)
  • You’re commercially confident (upsell and renewal conversations energise you)
  • You balance empathy with empathetic directness.
  • You naturally apply high emotional intelligence & structured thinking
  • You design success plans, not just follow them
  • You’ve worked in high-touch environments where ownership matters
  • You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
Benefits
  • Fully remote freedom (work from wherever)
  • Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉)
  • Career Growth - Coaching, training, and conferences on us
  • Creative autonomy - your fingerprints are all over growth
  • Tech Gear Budget - Get the setup you need to shine.
  • Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate.
  • Paid Parental Leave - Because family first, always.
  • Join a global crew shaping the future of creator-led apps
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementonboardingrevenue strategybusiness review sessionslifecycle playbooksportfolio health trackingsuccess plansupsellingrenewal strategycreator economy
Soft Skills
empathyemotional intelligencestructured thinkingcommercial confidencecollaborationcommunicationdirectnessproblem-solvingstrategic thinkingcustomer advisory