Parvana

Data Engineer

• Design, maintain, and document data pipelines and products while ensuring data quality and alignment with operational sources
• Oversee database performance, security, and access, while monitoring usage, archiving historical data, and identifying design improvements
• Develop and uphold coding, naming, change control, and extraction/loading standards
• Provide statistical and reporting support to the Business Intelligence team
• Support data lakehouse operations, delivering key projects, including data migrations, on time
• Partner with IT and business teams to manage relationships and ensure effective service delivery
• Actively manage personal learning, development, and growth while contributing to complex problem-solving

Senior Data Engineer

Consultant

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical, time-sensitive issues.
• Provide consultative guidance on product architecture and best practices to act as a trusted advisor to customers.
• Champion customer feedback to internal teams and proactively mitigate risks to adoption and long-term retention.
• Ensure strict SLA compliance for all assigned tickets and drive continuous performance improvements through detailed root cause analysis.
• Deliver advanced, specialized training for customers and develop essential troubleshooting playbooks and support patterns.
• Act as a role model for support standards, mentor consultants through case reviews, and facilitate knowledge sharing to elevate team capability.
• Lead smoke testing during deployments to minimize risks and ensure quality before customer go-live events.
• Advise stakeholders on SharePoint architecture and configuration while overseeing complex document and template updates to ensure platform standards.

Senior Support Consultant

• Resolve complex, high-impact incidents while serving as a senior escalation point for critical issues
• Provide consultative guidance on product architecture and best practices
• Ensure strict SLA compliance for all assigned tickets
• Deliver advanced, specialized training for customers
• Act as a role model for support standards

Senior Data Engineer

Senior Support Consultant

Senior SharePoint Support Consultant