Parvana

Technical Consultant

Parvana

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

AWS

About the role

  • Act as Incident Commander, respond to high-severity issues, and perform root cause analysis.
  • Liaise with L1-L4 support, operations teams, and cross-functional teams to ensure successful deployment, operation, and timely resolution of customer issues.
  • Independently build, test, and troubleshoot reliable solutions post-release, proactively seeking and solving problems.
  • Act as the main point of communication to the client and contribute to Weekly, Monthly, and Quarterly client reviews (e.g., reporting, AAS).
  • Support the development team in releases and promotions from development to production, validate installation/release and configuration processes, and provide technical input for application deployment.
  • Prepare, validate, and share data required for cleanup, correction, or reconciliation as part of a fix.
  • Utilize hands-on experience in scripting and object-oriented programming languages, and experience with monitoring tools (AWS, Kibana, etc.) and ticket management systems (Jira, Remedy, SNOW).
  • Produce and maintain comprehensive documentation on projects, solutions, and support, and participate in the on-call rotation.

Requirements

  • A relevant tertiary qualification would be beneficial.
  • 3 - 5 years experience in operational engineering or equivalent role.
  • 2 - 3 years experience in software development.
  • Familiarity with reporting, Workbench, automation tooling, and ticket management (Jira, Remedy).
  • Preferable BSS/telecommunication background and knowledge of a scripting/programming language.
  • Experience with a broad range of IT technologies (Network, Storage, Virtualization, Compute, Database, etc.) in high-volume managed or billing services environments.
Benefits
  • Remote working options
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisscriptingobject-oriented programmingmonitoring toolsautomation toolingapplication deploymentdata validationtroubleshootingsoftware developmentoperational engineering
Soft Skills
communicationproblem-solvingcollaborationdocumentationclient management