Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap

Requirements

2-3 + years of experience working with Salesforce as an Admin, Product Owner, or similar role translating business needs into technical solutions
Experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently
Comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements
Strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows
Highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment
Communicate clearly and confidently with both technical teams and non-technical stakeholders
Curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption
Enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life.

Benefits

Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforceuser storiesbusiness process documentationuser acceptance testing (UAT)requirements gatheringacceptance criteriaautomationoperational improvementsSalesforce CRMService Cloud

Soft Skills

communicationcollaborationorganizationdetail-orientedfacilitationcuriositysolutions-orientedstakeholder engagementprioritizationadaptability