Credit & Collections Specialist
Parts Town
full-time
Posted on:
Location Type: Hybrid
Location: Fort Wayne • New York • United States
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Salary
💰 $44,973 - $60,693 per year
Tech Stack
About the role
- Engage with our valued customers through phone calls and emails to evaluate orders and account status.
- Work closely with team members to create ways to bring in cash and future revenues.
- Process credit applications as assigned through daily queue.
- Process daily order review queue to determine if the potential order can be fulfilled.
- Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information.
- Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.
Requirements
- 2+ years of high-volume collections and/or credit experience
- Amazing Microsoft Office skills!
- Exceptional conflict resolution skills
- Attention to detail
- Passionate about customer service
- Excellent communication skills (verbal and written)
- Quality, high-speed internet connection at home
- Experience with SAP or other ERP software (but if not, no problem!)
Benefits
- Potential for quarterly profit-sharing bonus
- Hybrid Work schedule
- Monthly IT stipend
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Time away – don’t worry, we’ve got you covered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experiencecredit experienceMicrosoft OfficeSAPERP software
Soft Skills
conflict resolutionattention to detailcustomer servicecommunication skills